The Work-Family Spillover Effects of Customer Mistreatment for Service Employees: The Moderating Roles of Psychological Detachment and Leader–Member Exchange

Past literature in the area of employee–customer interactions suggests that being mistreated by customers is deemed one of the most important work-related stressors for service employees. However, little is known about the effects of customer mistreatment on the family domain. In a representative sa...

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Detalles Bibliográficos
Autores principales: Zhang, Ran, Wu, Yunqiao, Ferreira-Meyers, Karen
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2019
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6759593/
https://www.ncbi.nlm.nih.gov/pubmed/31620050
http://dx.doi.org/10.3389/fpsyg.2019.02107

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6759593/
https://www.ncbi.nlm.nih.gov/pubmed/31620050
http://dx.doi.org/10.3389/fpsyg.2019.02107

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