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A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers

OBJECTIVE: To investigate associations between stress, resilience, and burnout in three emotional job sectors. METHODS: We conducted a multi-group comparative study using structural equation modeling and latent mean analysis. In total, 806 participants (403 call center consultants, 270 mental health...

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Autores principales: Lee, Yu-Ri, Lee, Ju-Yeon, Kim, Jae-Min, Shin, Il-Seon, Yoon, Jin-Sang, Kim, Sung-Wan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Korean Neuropsychiatric Association 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6761789/
https://www.ncbi.nlm.nih.gov/pubmed/31455062
http://dx.doi.org/10.30773/pi.2019.07.10
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author Lee, Yu-Ri
Lee, Ju-Yeon
Kim, Jae-Min
Shin, Il-Seon
Yoon, Jin-Sang
Kim, Sung-Wan
author_facet Lee, Yu-Ri
Lee, Ju-Yeon
Kim, Jae-Min
Shin, Il-Seon
Yoon, Jin-Sang
Kim, Sung-Wan
author_sort Lee, Yu-Ri
collection PubMed
description OBJECTIVE: To investigate associations between stress, resilience, and burnout in three emotional job sectors. METHODS: We conducted a multi-group comparative study using structural equation modeling and latent mean analysis. In total, 806 participants (403 call center consultants, 270 mental health workers, and 133 school counselors) completed self-administered questionnaires including the Perceived Stress Scale, Korean version of the Connor-Davidson Resilience Scale, and Maslach Burnout Inventory-General Survey. RESULTS: Stress had significant direct effects on resilience and burnout, and resilience had significant direct effects on burnout in all groups. Resilience partially mediated these relationships among call center consultants and school counselors. Stress and burnout were highest in call center consultants, followed, in order, by mental health workers and school counselors. Resilience was highest in school counselors, followed, in order, by mental health workers and call center consultants. The effect size of the latent mean difference was highest for burnout, followed, in order, by resilience and stress. CONCLUSION: Our findings suggest that stress caused by emotional labor can contribute to burnout. Interventions targeted at different sectors are needed to reduce burnout.
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spelling pubmed-67617892019-10-07 A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers Lee, Yu-Ri Lee, Ju-Yeon Kim, Jae-Min Shin, Il-Seon Yoon, Jin-Sang Kim, Sung-Wan Psychiatry Investig Original Article OBJECTIVE: To investigate associations between stress, resilience, and burnout in three emotional job sectors. METHODS: We conducted a multi-group comparative study using structural equation modeling and latent mean analysis. In total, 806 participants (403 call center consultants, 270 mental health workers, and 133 school counselors) completed self-administered questionnaires including the Perceived Stress Scale, Korean version of the Connor-Davidson Resilience Scale, and Maslach Burnout Inventory-General Survey. RESULTS: Stress had significant direct effects on resilience and burnout, and resilience had significant direct effects on burnout in all groups. Resilience partially mediated these relationships among call center consultants and school counselors. Stress and burnout were highest in call center consultants, followed, in order, by mental health workers and school counselors. Resilience was highest in school counselors, followed, in order, by mental health workers and call center consultants. The effect size of the latent mean difference was highest for burnout, followed, in order, by resilience and stress. CONCLUSION: Our findings suggest that stress caused by emotional labor can contribute to burnout. Interventions targeted at different sectors are needed to reduce burnout. Korean Neuropsychiatric Association 2019-09 2019-08-29 /pmc/articles/PMC6761789/ /pubmed/31455062 http://dx.doi.org/10.30773/pi.2019.07.10 Text en Copyright © 2019 Korean Neuropsychiatric Association This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Original Article
Lee, Yu-Ri
Lee, Ju-Yeon
Kim, Jae-Min
Shin, Il-Seon
Yoon, Jin-Sang
Kim, Sung-Wan
A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers
title A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers
title_full A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers
title_fullStr A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers
title_full_unstemmed A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers
title_short A Comparative Study of Burnout, Stress, and Resilience among Emotional Workers
title_sort comparative study of burnout, stress, and resilience among emotional workers
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6761789/
https://www.ncbi.nlm.nih.gov/pubmed/31455062
http://dx.doi.org/10.30773/pi.2019.07.10
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