“Woulda, Coulda, Shoulda”. Workers’ Proactivity in the Association between Emotional Demands and Mental Health

The present study aimed to explore the mediating role of hostile customer relations in the association between emotional dissonance and workers’ mental health. Moreover, the moderating role of proactive personality as a buffer against hostile customer relations was assessed. Emotional demands become...

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Detalles Bibliográficos
Autores principales: Mazzetti, Greta, Simbula, Silvia, Panari, Chiara, Guglielmi, Dina, Paolucci, Alessio
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2019
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6765905/
https://www.ncbi.nlm.nih.gov/pubmed/31505763
http://dx.doi.org/10.3390/ijerph16183309

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6765905/
https://www.ncbi.nlm.nih.gov/pubmed/31505763
http://dx.doi.org/10.3390/ijerph16183309

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