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The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018

There is a paradigm-shift in the workplace from a production mentality to a service-oriented mentality. As a result, there is a greater need on employees to expend emotional labor in dealing with the challenges of meeting the demands of a service-oriented economy. This present study discussed the im...

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Detalles Bibliográficos
Autores principales: Aung, Norah, Tewogbola, Promise
Formato: Online Artículo Texto
Lenguaje:English
Publicado: AIMS Press 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6779598/
https://www.ncbi.nlm.nih.gov/pubmed/31637276
http://dx.doi.org/10.3934/publichealth.2019.3.268
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author Aung, Norah
Tewogbola, Promise
author_facet Aung, Norah
Tewogbola, Promise
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description There is a paradigm-shift in the workplace from a production mentality to a service-oriented mentality. As a result, there is a greater need on employees to expend emotional labor in dealing with the challenges of meeting the demands of a service-oriented economy. This present study discussed the impact that expending emotional labor has on the health of employees in the workplace. Literature was retrieved from MEDLINE/PubMed, Excerpta Medica/EMBASE, Scopus and Thomson Reuters' Web of Science databases. Studies were selected if they were published between 2013 and 2018, written in English and had the terms “emotional labor” or “emotional labour” in their titles. An overview of the different effects of emotional labor on the health of employees in different sectors of the economy revealed effects ranging from burnout and fatigue to dysmenorrhea, disruptions in sleep patterns and suicidal tendencies. The effects of emotional labor on the health of members of the population who belong to the working class can be attributed to reciprocal determinism where environmental influences in the form of clients, supervisors, or organizational culture put employees in a position where they had to develop the habit of engaging emotional labor to cope with environmental stresses.
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spelling pubmed-67795982019-10-21 The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018 Aung, Norah Tewogbola, Promise AIMS Public Health Review There is a paradigm-shift in the workplace from a production mentality to a service-oriented mentality. As a result, there is a greater need on employees to expend emotional labor in dealing with the challenges of meeting the demands of a service-oriented economy. This present study discussed the impact that expending emotional labor has on the health of employees in the workplace. Literature was retrieved from MEDLINE/PubMed, Excerpta Medica/EMBASE, Scopus and Thomson Reuters' Web of Science databases. Studies were selected if they were published between 2013 and 2018, written in English and had the terms “emotional labor” or “emotional labour” in their titles. An overview of the different effects of emotional labor on the health of employees in different sectors of the economy revealed effects ranging from burnout and fatigue to dysmenorrhea, disruptions in sleep patterns and suicidal tendencies. The effects of emotional labor on the health of members of the population who belong to the working class can be attributed to reciprocal determinism where environmental influences in the form of clients, supervisors, or organizational culture put employees in a position where they had to develop the habit of engaging emotional labor to cope with environmental stresses. AIMS Press 2019-08-20 /pmc/articles/PMC6779598/ /pubmed/31637276 http://dx.doi.org/10.3934/publichealth.2019.3.268 Text en © 2019 the Author(s), licensee AIMS Press This is an open access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0)
spellingShingle Review
Aung, Norah
Tewogbola, Promise
The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
title The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
title_full The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
title_fullStr The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
title_full_unstemmed The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
title_short The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
title_sort impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018
topic Review
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6779598/
https://www.ncbi.nlm.nih.gov/pubmed/31637276
http://dx.doi.org/10.3934/publichealth.2019.3.268
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