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The impact of e-service quality and customer satisfaction on customer behavior in online shopping
The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service quality in online shopping. This study focuses...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6838903/ https://www.ncbi.nlm.nih.gov/pubmed/31720459 http://dx.doi.org/10.1016/j.heliyon.2019.e02690 |