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Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective

This study explored the effects of information technology (IT) resources—in conjunction with IT infrastructure and organizational resources—on organizational capabilities and performance. The study further analyzed the mediating effect of organizational capabilities on the relationship between IT re...

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Detalles Bibliográficos
Autores principales: Chen, Chun-Hsun, Lan, Yu-Li, Yang, Wei-Pang, Hsu, Fang-Ming, Lin, Chin-Lon, Chen, Hsing-Chu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6844123/
https://www.ncbi.nlm.nih.gov/pubmed/31635373
http://dx.doi.org/10.3390/ijerph16203988
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author Chen, Chun-Hsun
Lan, Yu-Li
Yang, Wei-Pang
Hsu, Fang-Ming
Lin, Chin-Lon
Chen, Hsing-Chu
author_facet Chen, Chun-Hsun
Lan, Yu-Li
Yang, Wei-Pang
Hsu, Fang-Ming
Lin, Chin-Lon
Chen, Hsing-Chu
author_sort Chen, Chun-Hsun
collection PubMed
description This study explored the effects of information technology (IT) resources—in conjunction with IT infrastructure and organizational resources—on organizational capabilities and performance. The study further analyzed the mediating effect of organizational capabilities on the relationship between IT resources and organizational performance. A cross-sectional research design was adopted, and questionnaire copies were administered to senior care supervisors of Taiwanese day care centers, care institutions, and hospitals. In total, 328 valid questionnaire responses were obtained. The study results are summarized as follows: (1) A direct effect analysis revealed that IT infrastructure significantly affected service performance and financial performance; organizational resources significantly affected service performance but did not significantly affect financial performance. (2) A mediation model analysis indicated that organizational capabilities exerted a mediating effect on the relationship between IT resources and organizational performance. These results can serve as a reference for medical care organizations in developing strategies for reviewing internal IT resources, integrating internal and external capabilities, creating a competitive advantage, and boosting their performance.
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spelling pubmed-68441232019-11-18 Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective Chen, Chun-Hsun Lan, Yu-Li Yang, Wei-Pang Hsu, Fang-Ming Lin, Chin-Lon Chen, Hsing-Chu Int J Environ Res Public Health Article This study explored the effects of information technology (IT) resources—in conjunction with IT infrastructure and organizational resources—on organizational capabilities and performance. The study further analyzed the mediating effect of organizational capabilities on the relationship between IT resources and organizational performance. A cross-sectional research design was adopted, and questionnaire copies were administered to senior care supervisors of Taiwanese day care centers, care institutions, and hospitals. In total, 328 valid questionnaire responses were obtained. The study results are summarized as follows: (1) A direct effect analysis revealed that IT infrastructure significantly affected service performance and financial performance; organizational resources significantly affected service performance but did not significantly affect financial performance. (2) A mediation model analysis indicated that organizational capabilities exerted a mediating effect on the relationship between IT resources and organizational performance. These results can serve as a reference for medical care organizations in developing strategies for reviewing internal IT resources, integrating internal and external capabilities, creating a competitive advantage, and boosting their performance. MDPI 2019-10-18 2019-10 /pmc/articles/PMC6844123/ /pubmed/31635373 http://dx.doi.org/10.3390/ijerph16203988 Text en © 2019 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Chen, Chun-Hsun
Lan, Yu-Li
Yang, Wei-Pang
Hsu, Fang-Ming
Lin, Chin-Lon
Chen, Hsing-Chu
Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
title Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
title_full Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
title_fullStr Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
title_full_unstemmed Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
title_short Exploring the Impact of a Telehealth Care System on Organizational Capabilities and Organizational Performance from a Resource-Based Perspective
title_sort exploring the impact of a telehealth care system on organizational capabilities and organizational performance from a resource-based perspective
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6844123/
https://www.ncbi.nlm.nih.gov/pubmed/31635373
http://dx.doi.org/10.3390/ijerph16203988
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