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ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES

Miscommunication during older adults’ care transitions from hospital to community-based settings (e.g. home health) can lead to adverse events. Effective use of technology assisted communication (TAC) may help to remedy miscommunication surrounding care transitions. Care providers in community-based...

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Autores principales: Sillner, Andrea Y, VanHaitsma, Kimberly, Wion, Rachel, Boltz, Marie
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Oxford University Press 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6846484/
http://dx.doi.org/10.1093/geroni/igz038.3334
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author Sillner, Andrea Y
VanHaitsma, Kimberly
Wion, Rachel
Boltz, Marie
author_facet Sillner, Andrea Y
VanHaitsma, Kimberly
Wion, Rachel
Boltz, Marie
author_sort Sillner, Andrea Y
collection PubMed
description Miscommunication during older adults’ care transitions from hospital to community-based settings (e.g. home health) can lead to adverse events. Effective use of technology assisted communication (TAC) may help to remedy miscommunication surrounding care transitions. Care providers in community-based settings are well-positioned to provide insight on the feasibility and current use of TAC. The purpose of this research was to determine contextual factors (i.e., intrapersonal, interpersonal, environmental) that influence the use of TAC in the home health setting from the perspective of community-based direct care providers and administrators. Focus groups were conducted with direct care providers and c administrators from two different settings – rural and urban/suburban. Content analysis was used to determine themes. Participants indicated that there are many barriers for older adults’ use of TAC such as low interest, fear of technology, knowledge gaps, and lack of access to technology. However, others embraced the use of TAC and technology in the community-based care. Additionally, certain forms of TAC, such as text and email, may be better for communicating with informal caregivers. Some direct care providers indicated they were not allowed or encouraged to use certain TAC with patients due to potential security concerns. The community-based care administrators highlighted the importance of TAC but did indicate that use can be limited due to liability and HIPAA concerns. These findings provide important insight for both determining how to best implement TAC for older adults in community-based care settings and aiding in the development of a tool for measuring preferences.
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spelling pubmed-68464842019-11-18 ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES Sillner, Andrea Y VanHaitsma, Kimberly Wion, Rachel Boltz, Marie Innov Aging Session Lb2570 (Late Breaking Poster) Miscommunication during older adults’ care transitions from hospital to community-based settings (e.g. home health) can lead to adverse events. Effective use of technology assisted communication (TAC) may help to remedy miscommunication surrounding care transitions. Care providers in community-based settings are well-positioned to provide insight on the feasibility and current use of TAC. The purpose of this research was to determine contextual factors (i.e., intrapersonal, interpersonal, environmental) that influence the use of TAC in the home health setting from the perspective of community-based direct care providers and administrators. Focus groups were conducted with direct care providers and c administrators from two different settings – rural and urban/suburban. Content analysis was used to determine themes. Participants indicated that there are many barriers for older adults’ use of TAC such as low interest, fear of technology, knowledge gaps, and lack of access to technology. However, others embraced the use of TAC and technology in the community-based care. Additionally, certain forms of TAC, such as text and email, may be better for communicating with informal caregivers. Some direct care providers indicated they were not allowed or encouraged to use certain TAC with patients due to potential security concerns. The community-based care administrators highlighted the importance of TAC but did indicate that use can be limited due to liability and HIPAA concerns. These findings provide important insight for both determining how to best implement TAC for older adults in community-based care settings and aiding in the development of a tool for measuring preferences. Oxford University Press 2019-11-08 /pmc/articles/PMC6846484/ http://dx.doi.org/10.1093/geroni/igz038.3334 Text en © The Author(s) 2019. Published by Oxford University Press on behalf of The Gerontological Society of America. http://creativecommons.org/licenses/by/4.0/ This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Session Lb2570 (Late Breaking Poster)
Sillner, Andrea Y
VanHaitsma, Kimberly
Wion, Rachel
Boltz, Marie
ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES
title ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES
title_full ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES
title_fullStr ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES
title_full_unstemmed ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES
title_short ASSESSING PREFERENCES FOR COMMUNICATING WITH TECHNOLOGY: COMMUNITY-BASED PROVIDER PERSPECTIVES
title_sort assessing preferences for communicating with technology: community-based provider perspectives
topic Session Lb2570 (Late Breaking Poster)
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6846484/
http://dx.doi.org/10.1093/geroni/igz038.3334
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