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Service Quality and Customer Satisfaction in Pharmaceutical Logistics: An Analysis Based on Kano Model and Importance-Satisfaction Model

The implementation of National Health Insurance in Taiwan has affected the medical industry by significantly depleting the supply chain’s profits. Service providers in the medical industry must meet the dual-service expectation of serving as medical manufacturers with upper reaches and as suppliers...

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Detalles Bibliográficos
Autores principales:	Chen, Mu-Chen, Hsu, Chia-Lin, Lee, Li-Hung
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2019
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6862144/ https://www.ncbi.nlm.nih.gov/pubmed/31652926 http://dx.doi.org/10.3390/ijerph16214091

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