The Bright Side of Stressed Frontline Employees in Service Recovery: The Combination Causes of Organizational Empowerment and Self-Regulation Processes

PURPOSE: This study aims to extend the previous research on the structural relationships between organisational empowerment and frontline employees’ behaviours by exploring the role of the self-regulating processes and its impact on service recovery performance (SRP). METHODS: This study adopts fuzz...

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Detalles Bibliográficos
Autor principal: Zhang, Mo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2019
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6890173/
https://www.ncbi.nlm.nih.gov/pubmed/31819684
http://dx.doi.org/10.2147/PRBM.S228902

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6890173/
https://www.ncbi.nlm.nih.gov/pubmed/31819684
http://dx.doi.org/10.2147/PRBM.S228902

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