Cargando…

The Bright Side of Stressed Frontline Employees in Service Recovery: The Combination Causes of Organizational Empowerment and Self-Regulation Processes

PURPOSE: This study aims to extend the previous research on the structural relationships between organisational empowerment and frontline employees’ behaviours by exploring the role of the self-regulating processes and its impact on service recovery performance (SRP). METHODS: This study adopts fuzz...

Descripción completa

Detalles Bibliográficos
Autor principal:	Zhang, Mo
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Dove 2019
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6890173/ https://www.ncbi.nlm.nih.gov/pubmed/31819684 http://dx.doi.org/10.2147/PRBM.S228902

Ejemplares similares

Employee Empowerment
por: Bloom, Daniel
Publicado: (2020)

Evaluation of Employee Empowerment on Taking Charge Behaviour: An Application of Perceived Organizational Support as a Moderator
por: Kumar, Nilesh, et al.
Publicado: (2022)

Corporate social responsibility and frontline employees’ service improvisation: The mediating role of self-efficacy
por: Zhang, Xuezhao, et al.
Publicado: (2022)

The role of organizational attractiveness in an internal market-oriented culture (IMOC): a study of hospital frontline employees
por: Slåtten, Terje, et al.
Publicado: (2019)

The Bright Side and Dark Side of Workplace Social Capital: Opposing Effects of Gender on Overweight among Japanese Employees
por: Kobayashi, Tomoko, et al.
Publicado: (2014)

Transformational leadership, empowerment, and job satisfaction: the mediating role of employee empowerment
por: Choi, Sang Long, et al.
Publicado: (2016)

Facilitating Empowerment in Employees with Chronic Disease: Qualitative Analysis of the Process of Change
por: Varekamp, Inge, et al.
Publicado: (2009)

The Influence of Perceived External Prestige on Emotional Labor of Frontline Employees: The Mediating Roles of Organizational Identification and Impression Management Motive
por: Cheng, Pengfei, et al.
Publicado: (2022)

The bright side of boredom
por: Elpidorou, Andreas
Publicado: (2014)

The bright side of personality
por: Musek, Janek, et al.
Publicado: (2021)

How to Expand and Fill the Self in Organizations: The Role of Interpersonal Processes in the Employee Organizational Identity Construction
por: Sun, Junping, et al.
Publicado: (2021)

Do mindfulness and perceived organizational support work? Fear of COVID-19 on restaurant frontline employees’ job insecurity and emotional exhaustion
por: Chen, Han, et al.
Publicado: (2021)

Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility
por: Namin, Boshra H., et al.
Publicado: (2022)

The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes
por: Subramony, Mahesh, et al.
Publicado: (2022)

Organizational Error Tolerance and Change-Oriented Organizational Citizenship Behavior: Mediating Role of Psychological Empowerment and Moderating Role of Public Service Motivation
por: Lin, Mi, et al.
Publicado: (2023)

Amygdala and Emotion: The Bright Side of It
por: Weymar, Mathias, et al.
Publicado: (2016)

The Bright Side of Myocardial Edema
por: Clark, Daniel E., et al.
Publicado: (2021)

The bright and dark sides of egoism
por: Weiß, Martin, et al.
Publicado: (2022)

Employees’ Organizational Identification and Affective Organizational Commitment: An Integrative Approach
por: Stinglhamber, Florence, et al.
Publicado: (2015)

Empowerment through health self-testing apps? Revisiting empowerment as a process
por: Kapeller, Alexandra, et al.
Publicado: (2023)

Editorial: Organizational democracy, organizational participation, and employee ownership: Individual, organizational and societal outcomes
por: Weber, Wolfgang G., et al.
Publicado: (2023)

Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model
por: Zhou, Hao, et al.
Publicado: (2020)

Why Does the Impact of Psychological Empowerment Increase Employees’ Knowledge-Sharing Intention? A Moderated Mediation Model of Belonging and Perceived Organizational Support
por: Seo, Jungmin (Jamie)
Publicado: (2023)

How Organizations Create Employee Based Brand Equity: Mediating Effects of Employee Empowerment
por: Li, Zhengmin
Publicado: (2022)

Consumer empowerment and self-assessment of empowerment
por: Nam, Su-Jung
Publicado: (2021)

The Role of Organizational Control Systems in Employees’ Organizational Trust and Performance Outcomes
por: Verburg, Robert M., et al.
Publicado: (2017)

Impact of Ethical Leadership on Employee Engagement: Role of Self-Efficacy and Organizational Commitment
por: Ashfaq, Fouzia, et al.
Publicado: (2021)

How organizational trust impacts organizational citizenship behavior: Organizational identification and employee loyalty as mediators
por: Dai, Yuping, et al.
Publicado: (2022)

The bright side of ascites in ovarian cancer
por: Cohen, Marie, et al.
Publicado: (2014)

Sulfonylurea and neuroprotection: The bright side of the moon
por: Hussien, Nawar R., et al.
Publicado: (2018)

The Bright Sides of Sadness in Late Life
por: Haase, Claudia, et al.
Publicado: (2020)

Editorial: The dark or bright side of entrepreneurship
por: Wu, Yenchun Jim, et al.
Publicado: (2022)

Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating
por: AlKayid, Kholoud, et al.
Publicado: (2022)

Empowerment and Employee Well-Being: A Mediation Analysis Study
por: Marin-Garcia, Juan A., et al.
Publicado: (2021)

Rising to Ostrom’s challenge: an invitation to walk on the bright side of public governance and public service
por: Douglas, Scott, et al.
Publicado: (2021)

Organizational Justice and Employee Readiness for Change: The Mediating Role of Perceived Organizational Support
por: Kebede, Senay, et al.
Publicado: (2022)

Implementing Organizational WHP Into Practice: Obstructing Paradoxes in the Alignment and Distribution of Empowerment
por: Skagert, Katrin, et al.
Publicado: (2020)

ORGANIZATIONAL CONTEXT'S EFFECT ON CARE AIDES' PSYCHOLOGICAL EMPOWERMENT IN WESTERN CANADA
por: Iaconi, Alba, et al.
Publicado: (2022)

Ethical Climate(s), Organizational Identification, and Employees’ Behavior
por: Teresi, Manuel, et al.
Publicado: (2019)

Evaluation of Digital Dependence of Employees in the Organizational Environment
por: Gonçalves, Lucio Lage, et al.
Publicado: (2022)

Cannot write session to /tmp/vufind_sessions/sess_rm0co4bqikm3c6gelp37j5aci8