Development and validation of a rheumatologist satisfaction with practice scale: The rheumatologist satisfaction scale

There is a paucity of succinct measures of physician satisfaction. As part of a Performance Improvement Project, we developed and piloted a simple questionnaire to determine rheumatologists satisfaction. Thirty 5 rheumatologists in the academic or private setting were sent opened-ended questions to determine the factors that made them satisfied or dissatisfied with respect to their rheumatology practice. From the responses we formed 14 questions 1 to 10 scale centering on satisfaction and dissatisfaction that was piloted in 30 rheumatologists and subsequently validated in 173 rheumatologists within the US and Latin America. Our combined sample included 173 rheumatologists (55 English and 118 Spanish-speaking respondents). The mean satisfaction for the combined sample was 6.92 (standard deviation=1.1, range 4.08–9.62). The strongest contributors to physician satisfaction were “Seeing interesting and challenging cases” (8.6 ± 1.5) and “The ability to make a difference in patient's life” as well as “Establishing long term relationship with patients” (8.39 ± 1.5). The strongest contributors to physician dissatisfaction were “Getting inappropriate referrals not in the scope of practice” (4.3 ± 2.13) and “Time spent on documentation” (4.5 ± 2.59). The scale had good reliability, relatively normal distribution, and little or no redundancy among items. A simple and practical questionnaire to measure physician satisfaction, in particular rheumatologists satisfaction, was developed, piloted and successfully validated on a predominately academic sample of rheumatologists within the US and Latin America. This scale will serve as a means to identifying potential barriers to the implementation of performance improvement projects in the practice of Rheumatology.