Improving patient satisfaction through improved telephone triage in a primary care practice

OBJECTIVE: The objective of this study was to improve the telephone communication experience for patients in a primary care practice. DESIGN: An exploratory survey was conducted that revealed suboptimal patient satisfaction with clinic access due to the telephone triage system. Several interventions...

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Detalles Bibliográficos
Autores principales: Vitale, Rebecca, Smith, Samantha, Doolittle, Benjamin R
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2019
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6910770/
https://www.ncbi.nlm.nih.gov/pubmed/32148730
http://dx.doi.org/10.1136/fmch-2019-000208

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6910770/
https://www.ncbi.nlm.nih.gov/pubmed/32148730
http://dx.doi.org/10.1136/fmch-2019-000208

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