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Improving patient satisfaction through improved telephone triage in a primary care practice

OBJECTIVE: The objective of this study was to improve the telephone communication experience for patients in a primary care practice. DESIGN: An exploratory survey was conducted that revealed suboptimal patient satisfaction with clinic access due to the telephone triage system. Several interventions...

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Detalles Bibliográficos
Autores principales:	Vitale, Rebecca, Smith, Samantha, Doolittle, Benjamin R
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2019
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6910770/ https://www.ncbi.nlm.nih.gov/pubmed/32148730 http://dx.doi.org/10.1136/fmch-2019-000208

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