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Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients

Virtual agents have demonstrated their ability to conduct clinical interviews. However, the factors influencing patients’ engagement with these agents have not yet been assessed. The objective of this study is to assess in outpatients the trust and acceptance of virtual agents performing medical int...

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Autores principales: Philip, Pierre, Dupuy, Lucile, Auriacombe, Marc, Serre, Fushia, de Sevin, Etienne, Sauteraud, Alain, Micoulaud-Franchi, Jean-Arthur
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Nature Publishing Group UK 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6946646/
https://www.ncbi.nlm.nih.gov/pubmed/31934646
http://dx.doi.org/10.1038/s41746-019-0213-y
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author Philip, Pierre
Dupuy, Lucile
Auriacombe, Marc
Serre, Fushia
de Sevin, Etienne
Sauteraud, Alain
Micoulaud-Franchi, Jean-Arthur
author_facet Philip, Pierre
Dupuy, Lucile
Auriacombe, Marc
Serre, Fushia
de Sevin, Etienne
Sauteraud, Alain
Micoulaud-Franchi, Jean-Arthur
author_sort Philip, Pierre
collection PubMed
description Virtual agents have demonstrated their ability to conduct clinical interviews. However, the factors influencing patients’ engagement with these agents have not yet been assessed. The objective of this study is to assess in outpatients the trust and acceptance of virtual agents performing medical interviews and to explore their influence on outpatients’ engagement. In all, 318 outpatients were enroled. The agent was perceived as trustworthy and well accepted by the patients, confirming the good engagement of patients in the interaction. Older and less-educated patients accepted the virtual medical agent (VMA) more than younger and well-educated ones. Credibility of the agent appeared to main dimension, enabling engaged and non-engaged outpatients to be classified. Our results show a high rate of engagement with the virtual agent that was mainly related to high trust and acceptance of the agent. These results open new paths for the future use of VMAs in medicine.
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spelling pubmed-69466462020-01-13 Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients Philip, Pierre Dupuy, Lucile Auriacombe, Marc Serre, Fushia de Sevin, Etienne Sauteraud, Alain Micoulaud-Franchi, Jean-Arthur NPJ Digit Med Article Virtual agents have demonstrated their ability to conduct clinical interviews. However, the factors influencing patients’ engagement with these agents have not yet been assessed. The objective of this study is to assess in outpatients the trust and acceptance of virtual agents performing medical interviews and to explore their influence on outpatients’ engagement. In all, 318 outpatients were enroled. The agent was perceived as trustworthy and well accepted by the patients, confirming the good engagement of patients in the interaction. Older and less-educated patients accepted the virtual medical agent (VMA) more than younger and well-educated ones. Credibility of the agent appeared to main dimension, enabling engaged and non-engaged outpatients to be classified. Our results show a high rate of engagement with the virtual agent that was mainly related to high trust and acceptance of the agent. These results open new paths for the future use of VMAs in medicine. Nature Publishing Group UK 2020-01-07 /pmc/articles/PMC6946646/ /pubmed/31934646 http://dx.doi.org/10.1038/s41746-019-0213-y Text en © The Author(s) 2020 Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/.
spellingShingle Article
Philip, Pierre
Dupuy, Lucile
Auriacombe, Marc
Serre, Fushia
de Sevin, Etienne
Sauteraud, Alain
Micoulaud-Franchi, Jean-Arthur
Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
title Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
title_full Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
title_fullStr Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
title_full_unstemmed Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
title_short Trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
title_sort trust and acceptance of a virtual psychiatric interview between embodied conversational agents and outpatients
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6946646/
https://www.ncbi.nlm.nih.gov/pubmed/31934646
http://dx.doi.org/10.1038/s41746-019-0213-y
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