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Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach

OBJECTIVE: To use a mixed methods approach to focus quality improvement efforts to enhance patient experience through human-centered design. PATIENTS AND METHODS: A mixed method approach began with returned Press Ganey Medical Practice Surveys from a large, multidisciplinary, outpatient medicine pra...

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Detalles Bibliográficos
Autores principales:	Philpot, Lindsey M., Khokhar, Bushra A., DeZutter, Meredith A., Loftus, Conor G., Stehr, Heidi I., Ramar, Priya, Madson, Lukas P., Ebbert, Jon O.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier 2019
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6978601/ https://www.ncbi.nlm.nih.gov/pubmed/31993565 http://dx.doi.org/10.1016/j.mayocpiqo.2019.07.004

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