Understanding individual and gender differences in conflict resolution: A critical leadership skill

BACKGROUND: Conflict is an unavoidable facet of relationships, and all leaders should have familiarity with the origins of, responses to, and resolutions of conflicts. OBJECTIVE: Readers will become familiar with several concepts key to conflict generation and resolution. CONCLUSIONS: Conflicts migh...

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Detalles Bibliográficos
Autores principales: Steen, Aaron, Shinkai, Kanade
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2019
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6997830/
https://www.ncbi.nlm.nih.gov/pubmed/32025560
http://dx.doi.org/10.1016/j.ijwd.2019.06.002
Descripción
Sumario:BACKGROUND: Conflict is an unavoidable facet of relationships, and all leaders should have familiarity with the origins of, responses to, and resolutions of conflicts. OBJECTIVE: Readers will become familiar with several concepts key to conflict generation and resolution. CONCLUSIONS: Conflicts might arise from incompatibility of behaviors or actions between two or more actors. Understanding concepts such as the Ladder of Inference or Thomas-Kilmann response patterns are useful in becoming facile with conflict management and resolution.

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