Cargando…

Patient Reported Experience in a Pediatric Emergency Department

OBJECTIVES: To describe patient-reported experience in a pediatric emergency department (ED) and determine: (1) whether there are differences between the experience children report in comparison to their parents; and (2) whether factors such as time of visit (day, evening, night) and ED census are a...

Descripción completa

Detalles Bibliográficos
Autores principales: Bal, Chandan, AlNajjar, Mohammad, Thull-Freedman, Jennifer, Pols, Erin, McFetridge, Ashley, Stang, Antonia S
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7036683/
https://www.ncbi.nlm.nih.gov/pubmed/32128380
http://dx.doi.org/10.1177/2374373519826560
_version_ 1783500255687344128
author Bal, Chandan
AlNajjar, Mohammad
Thull-Freedman, Jennifer
Pols, Erin
McFetridge, Ashley
Stang, Antonia S
author_facet Bal, Chandan
AlNajjar, Mohammad
Thull-Freedman, Jennifer
Pols, Erin
McFetridge, Ashley
Stang, Antonia S
author_sort Bal, Chandan
collection PubMed
description OBJECTIVES: To describe patient-reported experience in a pediatric emergency department (ED) and determine: (1) whether there are differences between the experience children report in comparison to their parents; and (2) whether factors such as time of visit (day, evening, night) and ED census are associated with patient experience. METHODS: We conducted a prospective cross-sectional survey of children ≥8 years of age and the parents/guardians of children 0 to 17 years who visited a pediatric ED using a validated patient experience measure. The proportion of respondents for each question indicating that an aspect of their care could have been improved was calculated as problem scores for each survey item. The primary outcome was the overall problem scores for all respondents combined and for children and parents separately. RESULTS: A total of 237 parents and 109 children completed surveys. The areas with the highest problem scores identified by both parents and children were: having enough to do while waiting to be seen (53.5; 95% confidence interval [CI]: 48.1, 58.8) and when to restart usual activities (34.7; 95% CI: 29.7, 40.0). There were meaningful differences in problem scores between children and parents including: doctors and nurses explaining what they were doing (parents: 19; 95% CI: 14.3, 24.7, child 40.4; 95% CI: 31.2, 50.2) and privacy when examined and treated (parents: 17.3; 95% CI: 12.8, 22.9, child: 36.7; 95% CI: 27.8, 46.5). CONCLUSION: There are differences in reported experience between children and their parents. This highlights the importance of including children when assessing patient experience in a pediatric setting.
format Online
Article
Text
id pubmed-7036683
institution National Center for Biotechnology Information
language English
publishDate 2019
publisher SAGE Publications
record_format MEDLINE/PubMed
spelling pubmed-70366832020-03-03 Patient Reported Experience in a Pediatric Emergency Department Bal, Chandan AlNajjar, Mohammad Thull-Freedman, Jennifer Pols, Erin McFetridge, Ashley Stang, Antonia S J Patient Exp Research Articles OBJECTIVES: To describe patient-reported experience in a pediatric emergency department (ED) and determine: (1) whether there are differences between the experience children report in comparison to their parents; and (2) whether factors such as time of visit (day, evening, night) and ED census are associated with patient experience. METHODS: We conducted a prospective cross-sectional survey of children ≥8 years of age and the parents/guardians of children 0 to 17 years who visited a pediatric ED using a validated patient experience measure. The proportion of respondents for each question indicating that an aspect of their care could have been improved was calculated as problem scores for each survey item. The primary outcome was the overall problem scores for all respondents combined and for children and parents separately. RESULTS: A total of 237 parents and 109 children completed surveys. The areas with the highest problem scores identified by both parents and children were: having enough to do while waiting to be seen (53.5; 95% confidence interval [CI]: 48.1, 58.8) and when to restart usual activities (34.7; 95% CI: 29.7, 40.0). There were meaningful differences in problem scores between children and parents including: doctors and nurses explaining what they were doing (parents: 19; 95% CI: 14.3, 24.7, child 40.4; 95% CI: 31.2, 50.2) and privacy when examined and treated (parents: 17.3; 95% CI: 12.8, 22.9, child: 36.7; 95% CI: 27.8, 46.5). CONCLUSION: There are differences in reported experience between children and their parents. This highlights the importance of including children when assessing patient experience in a pediatric setting. SAGE Publications 2019-02-07 2020-02 /pmc/articles/PMC7036683/ /pubmed/32128380 http://dx.doi.org/10.1177/2374373519826560 Text en © The Author(s) 2019 https://creativecommons.org/licenses/by-nc/4.0/ This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Research Articles
Bal, Chandan
AlNajjar, Mohammad
Thull-Freedman, Jennifer
Pols, Erin
McFetridge, Ashley
Stang, Antonia S
Patient Reported Experience in a Pediatric Emergency Department
title Patient Reported Experience in a Pediatric Emergency Department
title_full Patient Reported Experience in a Pediatric Emergency Department
title_fullStr Patient Reported Experience in a Pediatric Emergency Department
title_full_unstemmed Patient Reported Experience in a Pediatric Emergency Department
title_short Patient Reported Experience in a Pediatric Emergency Department
title_sort patient reported experience in a pediatric emergency department
topic Research Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7036683/
https://www.ncbi.nlm.nih.gov/pubmed/32128380
http://dx.doi.org/10.1177/2374373519826560
work_keys_str_mv AT balchandan patientreportedexperienceinapediatricemergencydepartment
AT alnajjarmohammad patientreportedexperienceinapediatricemergencydepartment
AT thullfreedmanjennifer patientreportedexperienceinapediatricemergencydepartment
AT polserin patientreportedexperienceinapediatricemergencydepartment
AT mcfetridgeashley patientreportedexperienceinapediatricemergencydepartment
AT stangantonias patientreportedexperienceinapediatricemergencydepartment