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Quality and availability of information in primary healthcare: the patient perspective

Objective: To explore lived experiences of patients communicating with and receiving information from primary health care. Design: Qualitative study analysing transcribed interviews by descriptive content analysis. Setting: Recruitment and interviews took place in southern Sweden in three primary ca...

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Autores principales: Abelsson, Tobias, Morténius, Helena, Bergman, Stefan, Karlsson, Ann-Kristin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Taylor & Francis 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7054918/
https://www.ncbi.nlm.nih.gov/pubmed/32003287
http://dx.doi.org/10.1080/02813432.2020.1718311
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author Abelsson, Tobias
Morténius, Helena
Bergman, Stefan
Karlsson, Ann-Kristin
author_facet Abelsson, Tobias
Morténius, Helena
Bergman, Stefan
Karlsson, Ann-Kristin
author_sort Abelsson, Tobias
collection PubMed
description Objective: To explore lived experiences of patients communicating with and receiving information from primary health care. Design: Qualitative study analysing transcribed interviews by descriptive content analysis. Setting: Recruitment and interviews took place in southern Sweden in three primary care centres where privacy and undisturbed interview environments was ensured. Subjects: 17 primary care patient informants, 9 men and 8 women aged 31 – 84 years with varying educational levels from primary school to post graduates. Main outcome measures: Thematic categories and subcategories reporting the lived experience of the patients. Results: The analysis yielded three categories and identified as a main theme a feeling of unpredictability based on the emotional aspects of feeling lost and vulnerable when trying to access primary care. The category” Need for easy access” illustrated emotional aspects of importance to patients when contacting primary health care.” Need for individual adaptation” described the need to individually adapt health related information.” Information exchange” comprised experiences of information evaluation and understanding new information. Conclusions: KEY POINTS: Smooth communication and understandable information are fundamental for quality primary health care. This qualitative interview study identified the following key points from analysing the views of 17 patients: • Patients indicated a feeling of unpredictability due to lack of access to and communication with health professionals. • Patients sometimes reported an inability to understand information conveyed by health professionals. • Being able to form relationships with health professionals was crucial for patients’ trust and understanding.
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spelling pubmed-70549182020-03-12 Quality and availability of information in primary healthcare: the patient perspective Abelsson, Tobias Morténius, Helena Bergman, Stefan Karlsson, Ann-Kristin Scand J Prim Health Care Research Articles Objective: To explore lived experiences of patients communicating with and receiving information from primary health care. Design: Qualitative study analysing transcribed interviews by descriptive content analysis. Setting: Recruitment and interviews took place in southern Sweden in three primary care centres where privacy and undisturbed interview environments was ensured. Subjects: 17 primary care patient informants, 9 men and 8 women aged 31 – 84 years with varying educational levels from primary school to post graduates. Main outcome measures: Thematic categories and subcategories reporting the lived experience of the patients. Results: The analysis yielded three categories and identified as a main theme a feeling of unpredictability based on the emotional aspects of feeling lost and vulnerable when trying to access primary care. The category” Need for easy access” illustrated emotional aspects of importance to patients when contacting primary health care.” Need for individual adaptation” described the need to individually adapt health related information.” Information exchange” comprised experiences of information evaluation and understanding new information. Conclusions: KEY POINTS: Smooth communication and understandable information are fundamental for quality primary health care. This qualitative interview study identified the following key points from analysing the views of 17 patients: • Patients indicated a feeling of unpredictability due to lack of access to and communication with health professionals. • Patients sometimes reported an inability to understand information conveyed by health professionals. • Being able to form relationships with health professionals was crucial for patients’ trust and understanding. Taylor & Francis 2020-01-31 /pmc/articles/PMC7054918/ /pubmed/32003287 http://dx.doi.org/10.1080/02813432.2020.1718311 Text en © 2020 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. https://creativecommons.org/licenses/by/4.0/This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) ), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Research Articles
Abelsson, Tobias
Morténius, Helena
Bergman, Stefan
Karlsson, Ann-Kristin
Quality and availability of information in primary healthcare: the patient perspective
title Quality and availability of information in primary healthcare: the patient perspective
title_full Quality and availability of information in primary healthcare: the patient perspective
title_fullStr Quality and availability of information in primary healthcare: the patient perspective
title_full_unstemmed Quality and availability of information in primary healthcare: the patient perspective
title_short Quality and availability of information in primary healthcare: the patient perspective
title_sort quality and availability of information in primary healthcare: the patient perspective
topic Research Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7054918/
https://www.ncbi.nlm.nih.gov/pubmed/32003287
http://dx.doi.org/10.1080/02813432.2020.1718311
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