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Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings

OBJECTIVE: Patient satisfaction is an indicator for quality of healthcare service and is sometimes linked to patients’ willingness to pay. Willingness to pay is an economic method for estimating patient’s inclination for a service in monetary terms. This study assessed satisfaction of patients from...

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Autores principales: AlShayban, Dhfer Mahdi, Naqvi, Atta Abbas, Islam, Md. Ashraful, Almaskeen, Mohammed, Almulla, Ali, Alali, Muhab, AlQaroos, Abdullah, Raafat, Mohamed, Iqbal, Muhammad Shahid, Haseeb, Abdul
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7061856/
https://www.ncbi.nlm.nih.gov/pubmed/32194400
http://dx.doi.org/10.3389/fphar.2020.00138
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author AlShayban, Dhfer Mahdi
Naqvi, Atta Abbas
Islam, Md. Ashraful
Almaskeen, Mohammed
Almulla, Ali
Alali, Muhab
AlQaroos, Abdullah
Raafat, Mohamed
Iqbal, Muhammad Shahid
Haseeb, Abdul
author_facet AlShayban, Dhfer Mahdi
Naqvi, Atta Abbas
Islam, Md. Ashraful
Almaskeen, Mohammed
Almulla, Ali
Alali, Muhab
AlQaroos, Abdullah
Raafat, Mohamed
Iqbal, Muhammad Shahid
Haseeb, Abdul
author_sort AlShayban, Dhfer Mahdi
collection PubMed
description OBJECTIVE: Patient satisfaction is an indicator for quality of healthcare service and is sometimes linked to patients’ willingness to pay. Willingness to pay is an economic method for estimating patient’s inclination for a service in monetary terms. This study assessed satisfaction of patients from pharmacist counseling service and estimated their willing to pay for the same. METHODS: A month-long survey was conducted in community and hospital pharmacies located in Khobar, Dammam, and Qatif cities of Saudi Arabia, using Arabic version of Patient Satisfaction Feedback (PSF) questionnaire that measured satisfaction with counseling as well as willingness-to-pay. Convenient sampling method was used, and sample size was calculated based on power analysis. Data was analyzed through SPSS version 23. Chi-square (χ(2)) test and logistic regression analyses were conducted to report associations between variables and, determinants of satisfaction as well as willingness to pay respectively. The study was approved by concerned ethical committee (IRB-2019-05-020). RESULTS: Patients (n = 531) with previous counseling experience were more likely to be satisfied [adjusted odds ratio (AOR) 5.2, p < 0.05]. Patients were more willing to pay if, they had an income above SAR 10,000 i.e., USD 2666.5 (AOR 1.78, p < 0.05), were satisfied with counseling time duration (AOR 4.5) and, were able to get counseling without difficulty (AOR 2.1, p < 0.05). Patients were more likely to be satisfied and were willing to pay if, they received required knowledge/information completely (AOR 2.5, 3.7, and p < 0.05) and found pharmacist helpful (AOR 1, 4.5, and p < 0.05). Most patients (43.9%) were satisfied with pharmacist counseling and average satisfaction rating was 7.87 ± 1.99/10. CONCLUSION: Patients considered counseling as an important service and were satisfied from it. Less than a third of patients were willing to pay for the service. Knowledge and helpfulness of pharmacist were identified as two major determinants that could not only satisfy and but also promote willingness to pay for the service. A pharmacist with skills in pharmaceutical care and counseling could be useful in promoting the service and making it profitable for pharmacy business.
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spelling pubmed-70618562020-03-19 Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings AlShayban, Dhfer Mahdi Naqvi, Atta Abbas Islam, Md. Ashraful Almaskeen, Mohammed Almulla, Ali Alali, Muhab AlQaroos, Abdullah Raafat, Mohamed Iqbal, Muhammad Shahid Haseeb, Abdul Front Pharmacol Pharmacology OBJECTIVE: Patient satisfaction is an indicator for quality of healthcare service and is sometimes linked to patients’ willingness to pay. Willingness to pay is an economic method for estimating patient’s inclination for a service in monetary terms. This study assessed satisfaction of patients from pharmacist counseling service and estimated their willing to pay for the same. METHODS: A month-long survey was conducted in community and hospital pharmacies located in Khobar, Dammam, and Qatif cities of Saudi Arabia, using Arabic version of Patient Satisfaction Feedback (PSF) questionnaire that measured satisfaction with counseling as well as willingness-to-pay. Convenient sampling method was used, and sample size was calculated based on power analysis. Data was analyzed through SPSS version 23. Chi-square (χ(2)) test and logistic regression analyses were conducted to report associations between variables and, determinants of satisfaction as well as willingness to pay respectively. The study was approved by concerned ethical committee (IRB-2019-05-020). RESULTS: Patients (n = 531) with previous counseling experience were more likely to be satisfied [adjusted odds ratio (AOR) 5.2, p < 0.05]. Patients were more willing to pay if, they had an income above SAR 10,000 i.e., USD 2666.5 (AOR 1.78, p < 0.05), were satisfied with counseling time duration (AOR 4.5) and, were able to get counseling without difficulty (AOR 2.1, p < 0.05). Patients were more likely to be satisfied and were willing to pay if, they received required knowledge/information completely (AOR 2.5, 3.7, and p < 0.05) and found pharmacist helpful (AOR 1, 4.5, and p < 0.05). Most patients (43.9%) were satisfied with pharmacist counseling and average satisfaction rating was 7.87 ± 1.99/10. CONCLUSION: Patients considered counseling as an important service and were satisfied from it. Less than a third of patients were willing to pay for the service. Knowledge and helpfulness of pharmacist were identified as two major determinants that could not only satisfy and but also promote willingness to pay for the service. A pharmacist with skills in pharmaceutical care and counseling could be useful in promoting the service and making it profitable for pharmacy business. Frontiers Media S.A. 2020-03-02 /pmc/articles/PMC7061856/ /pubmed/32194400 http://dx.doi.org/10.3389/fphar.2020.00138 Text en Copyright © 2020 AlShayban, Naqvi, Islam, Almaskeen, Almulla, Alali, AlQaroos, Raafat, Iqbal and Haseeb http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copycenter owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Pharmacology
AlShayban, Dhfer Mahdi
Naqvi, Atta Abbas
Islam, Md. Ashraful
Almaskeen, Mohammed
Almulla, Ali
Alali, Muhab
AlQaroos, Abdullah
Raafat, Mohamed
Iqbal, Muhammad Shahid
Haseeb, Abdul
Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings
title Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings
title_full Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings
title_fullStr Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings
title_full_unstemmed Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings
title_short Patient Satisfaction and Their Willingness to Pay for a Pharmacist Counseling Session in Hospital and Community Pharmacies in Saudi Healthcare Settings
title_sort patient satisfaction and their willingness to pay for a pharmacist counseling session in hospital and community pharmacies in saudi healthcare settings
topic Pharmacology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7061856/
https://www.ncbi.nlm.nih.gov/pubmed/32194400
http://dx.doi.org/10.3389/fphar.2020.00138
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