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Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review

BACKGROUND: Compassion is a vital component to the achievement of positive health outcomes, particularly in mental health care. The rise of digital technologies may influence the delivery of compassionate care, and thus this relationship between compassion and digital health care needs to be better...

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Autores principales: Kemp, Jessica, Zhang, Timothy, Inglis, Fiona, Wiljer, David, Sockalingam, Sanjeev, Crawford, Allison, Lo, Brian, Charow, Rebecca, Munnery, Mikayla, Singh Takhar, Shuranjeet, Strudwick, Gillian
Formato: Online Artículo Texto
Lenguaje:English
Publicado: JMIR Publications 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7084292/
https://www.ncbi.nlm.nih.gov/pubmed/32141833
http://dx.doi.org/10.2196/16263
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author Kemp, Jessica
Zhang, Timothy
Inglis, Fiona
Wiljer, David
Sockalingam, Sanjeev
Crawford, Allison
Lo, Brian
Charow, Rebecca
Munnery, Mikayla
Singh Takhar, Shuranjeet
Strudwick, Gillian
author_facet Kemp, Jessica
Zhang, Timothy
Inglis, Fiona
Wiljer, David
Sockalingam, Sanjeev
Crawford, Allison
Lo, Brian
Charow, Rebecca
Munnery, Mikayla
Singh Takhar, Shuranjeet
Strudwick, Gillian
author_sort Kemp, Jessica
collection PubMed
description BACKGROUND: Compassion is a vital component to the achievement of positive health outcomes, particularly in mental health care. The rise of digital technologies may influence the delivery of compassionate care, and thus this relationship between compassion and digital health care needs to be better understood. OBJECTIVE: This scoping review aimed to identify existing digital technologies being used by patients and health professionals in the delivery of mental health care, understand how digital technologies are being used in the delivery of compassionate mental health care, and determine the facilitators of and barriers to digital technology use among patients and health professionals in the delivery of compassionate mental health care. METHODS: We conducted this scoping review through a search of Cumulative Index to Nursing and Allied Health Literature, Medical Literature Analysis and Retrieval System Online (MEDLINE), MEDLINE In-Process and EPub Ahead of Print, PsycINFO, and Web of Science for articles published from 1990 to 2019. RESULTS: Of the 4472 articles screened, 37 articles were included for data extraction. Telemedicine was the most widely used technology by mental health professionals. Digital technologies were described as facilitating compassionate care and were classified using a conceptual model to identify each digital intersection with compassionate care. Facilitators of and barriers to providing compassionate care through digital technology were identified, including increased safety for providers, health care professional perceptions and abilities, and the use of picture-in-picture feedback to evaluate social cues. CONCLUSIONS: Implementing digital technology into mental health care can improve the current delivery of compassionate care and create novel ways to provide compassion. However, as this is a new area of study, mental health professionals and organizations alike should be mindful that compassionate human-centered care is maintained in the delivery of digital health care. Future research could develop tools to facilitate and evaluate the enactment of compassion within digital health care.
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spelling pubmed-70842922020-03-25 Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review Kemp, Jessica Zhang, Timothy Inglis, Fiona Wiljer, David Sockalingam, Sanjeev Crawford, Allison Lo, Brian Charow, Rebecca Munnery, Mikayla Singh Takhar, Shuranjeet Strudwick, Gillian J Med Internet Res Review BACKGROUND: Compassion is a vital component to the achievement of positive health outcomes, particularly in mental health care. The rise of digital technologies may influence the delivery of compassionate care, and thus this relationship between compassion and digital health care needs to be better understood. OBJECTIVE: This scoping review aimed to identify existing digital technologies being used by patients and health professionals in the delivery of mental health care, understand how digital technologies are being used in the delivery of compassionate mental health care, and determine the facilitators of and barriers to digital technology use among patients and health professionals in the delivery of compassionate mental health care. METHODS: We conducted this scoping review through a search of Cumulative Index to Nursing and Allied Health Literature, Medical Literature Analysis and Retrieval System Online (MEDLINE), MEDLINE In-Process and EPub Ahead of Print, PsycINFO, and Web of Science for articles published from 1990 to 2019. RESULTS: Of the 4472 articles screened, 37 articles were included for data extraction. Telemedicine was the most widely used technology by mental health professionals. Digital technologies were described as facilitating compassionate care and were classified using a conceptual model to identify each digital intersection with compassionate care. Facilitators of and barriers to providing compassionate care through digital technology were identified, including increased safety for providers, health care professional perceptions and abilities, and the use of picture-in-picture feedback to evaluate social cues. CONCLUSIONS: Implementing digital technology into mental health care can improve the current delivery of compassionate care and create novel ways to provide compassion. However, as this is a new area of study, mental health professionals and organizations alike should be mindful that compassionate human-centered care is maintained in the delivery of digital health care. Future research could develop tools to facilitate and evaluate the enactment of compassion within digital health care. JMIR Publications 2020-03-06 /pmc/articles/PMC7084292/ /pubmed/32141833 http://dx.doi.org/10.2196/16263 Text en ©Jessica Kemp, Timothy Zhang, Fiona Inglis, David Wiljer, Sanjeev Sockalingam, Allison Crawford, Brian Lo, Rebecca Charow, Mikayla Munnery, Shuranjeet Singh Takhar, Gillian Strudwick. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 06.03.2020. https://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as this copyright and license information must be included.
spellingShingle Review
Kemp, Jessica
Zhang, Timothy
Inglis, Fiona
Wiljer, David
Sockalingam, Sanjeev
Crawford, Allison
Lo, Brian
Charow, Rebecca
Munnery, Mikayla
Singh Takhar, Shuranjeet
Strudwick, Gillian
Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
title Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
title_full Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
title_fullStr Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
title_full_unstemmed Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
title_short Delivery of Compassionate Mental Health Care in a Digital Technology–Driven Age: Scoping Review
title_sort delivery of compassionate mental health care in a digital technology–driven age: scoping review
topic Review
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7084292/
https://www.ncbi.nlm.nih.gov/pubmed/32141833
http://dx.doi.org/10.2196/16263
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