Use of Health Information Technology in Patients Care Management: a Mixed Methods Study in Iran

INTRODUCTION: New technologies, including health information technologies, play an important role in effectiveness of management and nursing care services. AIM: This study was aimed to determining the use of health information technology in patient care management in a case study in Iran. METHODS: This Mixed method study was conducted in 2018 in Kowsar Hospital of Semnan, Iran. Data gathered by an observational checklist and one questionnaire included two main parts, one demographic and another assessment of information technology use in care management of inpatients. The researcher prepared the questionnaire and its validity was verified. The data were organized and analyzed in the form of a descriptive analytic report. In the process of data collection, 10 participants including nurses, head nurses, physicians, radiology experts and Information Technology (IT) managers were interviewed and data analyzed using Directed Content Analysis. RESULTS: Nurses were satisfied with the computerized system and believed it can facilitate the affair. From the nurse’s viewpoint, the most common use of the Health Information Technology (HIT) were access (observation) of patients admit and discharge information (100%), providing medicine and equipment, transfer of patients (92.3%). The least of them were retrieve of evidence in the care process (0 %) and judgment and analysis of radiological diagnostic procedures (0%). The potential of electronic record is not still applicable. CONCLUSION: Use of modern information and communication technology in hospitals facilitates access and transfer of information, and also accelerates patient’s admission and discharge process, relation between hospital units, providing medical equipment supporting affairs’ process and diagnostic procedures. However, modifying organizational policies, improve the infrastructure and enhancing nurses’ motivation in documenting nursing reports can be effective in increasing the impact of information technology in care management processes especially in electronic record and nurse’s clinical judgment and evidence-based care.