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The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China
The rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006–2018...
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Inc.
2020
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7116957/ https://www.ncbi.nlm.nih.gov/pubmed/32292230 http://dx.doi.org/10.1016/j.pubrev.2019.04.003 |
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author | Cheng, Yang |
author_facet | Cheng, Yang |
author_sort | Cheng, Yang |
collection | PubMed |
description | The rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006–2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China. |
format | Online Article Text |
id | pubmed-7116957 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | Elsevier Inc. |
record_format | MEDLINE/PubMed |
spelling | pubmed-71169572020-04-02 The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China Cheng, Yang Public Relat Rev Article The rapid diffusion of social media is ushering in a new era of crisis communication. To enhance our understanding of the social-mediated dialogue between organizations and their publics in crises of China, this study conducts a content analysis of 61 relevant journal articles published in 2006–2018. Results of this research present an overview of ongoing research trends such as theoretical frameworks and methodological preferences. This research also explores how the unique Chinese social media characteristics affect the dialogue between types of organizations and their publics. Contextual factors such as face and favor, relationship (Guanxi) and sentiment (Renqing), and the centralized political system that may facilitate/inhibit dialogue in crises of China are identified as well. Finally, this study suggests promising new directions such as a scholarly assessment tool for the social-mediated crisis communication research in China. Elsevier Inc. 2020-03 2019-05-01 /pmc/articles/PMC7116957/ /pubmed/32292230 http://dx.doi.org/10.1016/j.pubrev.2019.04.003 Text en © 2019 Elsevier Inc. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Article Cheng, Yang The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China |
title | The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China |
title_full | The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China |
title_fullStr | The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China |
title_full_unstemmed | The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China |
title_short | The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China |
title_sort | social-mediated crisis communication research: revisiting dialogue between organizations and publics in crises of china |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7116957/ https://www.ncbi.nlm.nih.gov/pubmed/32292230 http://dx.doi.org/10.1016/j.pubrev.2019.04.003 |
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