Disintermediation of travel agents in the hotel industry

The trend of massive disintermediation is threatening the livelihood of travel agents. This paper investigates the disintermediation of travel agents in the hospitality industry when hotels take distribution back into their own hands by setting up websites that allow guests to make bookings online....

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Detalles Bibliográficos
Autor principal: Tse, Alan Ching-biu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Science Ltd. 2003
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7131380/
https://www.ncbi.nlm.nih.gov/pubmed/32287843
http://dx.doi.org/10.1016/S0278-4319(03)00049-5
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author Tse, Alan Ching-biu
author_facet Tse, Alan Ching-biu
author_sort Tse, Alan Ching-biu
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description The trend of massive disintermediation is threatening the livelihood of travel agents. This paper investigates the disintermediation of travel agents in the hospitality industry when hotels take distribution back into their own hands by setting up websites that allow guests to make bookings online. We analyze the factors affecting an agent's possible responses to a hotel's destructive acts, and put forward suggestions to agents to fight against the trend of disintermediation. We also point out what hotels can do to improve the quality of their relationship with their agents should they decide to launch their online channel.
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spelling pubmed-71313802020-04-08 Disintermediation of travel agents in the hotel industry Tse, Alan Ching-biu Int J Hosp Manag Article The trend of massive disintermediation is threatening the livelihood of travel agents. This paper investigates the disintermediation of travel agents in the hospitality industry when hotels take distribution back into their own hands by setting up websites that allow guests to make bookings online. We analyze the factors affecting an agent's possible responses to a hotel's destructive acts, and put forward suggestions to agents to fight against the trend of disintermediation. We also point out what hotels can do to improve the quality of their relationship with their agents should they decide to launch their online channel. Elsevier Science Ltd. 2003-12 2003-09-23 /pmc/articles/PMC7131380/ /pubmed/32287843 http://dx.doi.org/10.1016/S0278-4319(03)00049-5 Text en Copyright © 2003 Elsevier Science Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Article
Tse, Alan Ching-biu
Disintermediation of travel agents in the hotel industry
title Disintermediation of travel agents in the hotel industry
title_full Disintermediation of travel agents in the hotel industry
title_fullStr Disintermediation of travel agents in the hotel industry
title_full_unstemmed Disintermediation of travel agents in the hotel industry
title_short Disintermediation of travel agents in the hotel industry
title_sort disintermediation of travel agents in the hotel industry
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7131380/
https://www.ncbi.nlm.nih.gov/pubmed/32287843
http://dx.doi.org/10.1016/S0278-4319(03)00049-5
work_keys_str_mv AT tsealanchingbiu disintermediationoftravelagentsinthehotelindustry

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