Parental empowerment in paediatric rehabilitation: Exploring the role of a digital tool to help parents prepare for consultation with a physician

BACKGROUND: To explore experiences of parents of children with disabilities using the WWW, roadmap, a tool to support them in exploring needs, finding information, and asking questions of professionals and to explore differences between parents who had used the WWW‐roadmap to prepare for consultation with their rehabilitation physician and parents who had not. METHODS: In a sequential cohort study, we included 128 parents; 54 used the WWW‐roadmap prior to consultation and 74 received care‐as‐usual. Both groups completed questionnaires after consultation, assessing empowerment, self‐efficacy, parent and physician satisfaction, family centredness of care, and experiences using the tool. Additionally, 13 parents were interviewed. RESULTS: Parents who used the WWW‐roadmap looked up more information on the Internet. No other differences between parents and physicians were found. In the interviews, parents said that the WWW‐roadmap was a useful tool for looking up information, exploring and asking questions, and maintaining a comprehensive picture. CONCLUSION: Using the WWW‐roadmap prior to consultation did not improve self‐efficacy, satisfaction, or family centredness of care. Findings suggest positive experiences regarding factors determining empowerment, creating conditions for a more equal parent–physician relationship. The WWW‐roadmap is useful for parents to explore their needs and find information, but more is needed to support empowerment in consultations.