Cargando…
Cognitive plausibility in voice-based AI health counselors
Voice-based personal assistants using artificial intelligence (AI) have been widely adopted and used in home-based settings. Their success has created considerable interest for its use in healthcare applications; one area of prolific growth in AI is that of voice-based virtual counselors for mental...
Autores principales: | , , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Nature Publishing Group UK
2020
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7229176/ https://www.ncbi.nlm.nih.gov/pubmed/32435700 http://dx.doi.org/10.1038/s41746-020-0278-7 |
_version_ | 1783534707375341568 |
---|---|
author | Kannampallil, Thomas Smyth, Joshua M. Jones, Steve Payne, Philip R. O. Ma, Jun |
author_facet | Kannampallil, Thomas Smyth, Joshua M. Jones, Steve Payne, Philip R. O. Ma, Jun |
author_sort | Kannampallil, Thomas |
collection | PubMed |
description | Voice-based personal assistants using artificial intelligence (AI) have been widely adopted and used in home-based settings. Their success has created considerable interest for its use in healthcare applications; one area of prolific growth in AI is that of voice-based virtual counselors for mental health and well-being. However, in spite of its promise, building realistic virtual counselors to achieve higher-order maturity levels beyond task-based interactions presents considerable conceptual and pragmatic challenges. We describe one such conceptual challenge—cognitive plausibility, defined as the ability of virtual counselors to emulate the human cognitive system by simulating how a skill or function is accomplished. An important cognitive plausibility consideration for voice-based agents is its ability to engage in meaningful and seamless interactive communication. Drawing on a broad interdisciplinary research literature and based on our experiences with developing two voice-based (voice-only) prototypes that are in the early phases of testing, we articulate two conceptual considerations for their design and use—conceptualizing voice-based virtual counselors as communicative agents and establishing virtual co-presence. We discuss why these conceptual considerations are important and how it can lead to the development of voice-based counselors for real-world use. |
format | Online Article Text |
id | pubmed-7229176 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | Nature Publishing Group UK |
record_format | MEDLINE/PubMed |
spelling | pubmed-72291762020-05-20 Cognitive plausibility in voice-based AI health counselors Kannampallil, Thomas Smyth, Joshua M. Jones, Steve Payne, Philip R. O. Ma, Jun NPJ Digit Med Comment Voice-based personal assistants using artificial intelligence (AI) have been widely adopted and used in home-based settings. Their success has created considerable interest for its use in healthcare applications; one area of prolific growth in AI is that of voice-based virtual counselors for mental health and well-being. However, in spite of its promise, building realistic virtual counselors to achieve higher-order maturity levels beyond task-based interactions presents considerable conceptual and pragmatic challenges. We describe one such conceptual challenge—cognitive plausibility, defined as the ability of virtual counselors to emulate the human cognitive system by simulating how a skill or function is accomplished. An important cognitive plausibility consideration for voice-based agents is its ability to engage in meaningful and seamless interactive communication. Drawing on a broad interdisciplinary research literature and based on our experiences with developing two voice-based (voice-only) prototypes that are in the early phases of testing, we articulate two conceptual considerations for their design and use—conceptualizing voice-based virtual counselors as communicative agents and establishing virtual co-presence. We discuss why these conceptual considerations are important and how it can lead to the development of voice-based counselors for real-world use. Nature Publishing Group UK 2020-05-15 /pmc/articles/PMC7229176/ /pubmed/32435700 http://dx.doi.org/10.1038/s41746-020-0278-7 Text en © The Author(s) 2020 Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/. |
spellingShingle | Comment Kannampallil, Thomas Smyth, Joshua M. Jones, Steve Payne, Philip R. O. Ma, Jun Cognitive plausibility in voice-based AI health counselors |
title | Cognitive plausibility in voice-based AI health counselors |
title_full | Cognitive plausibility in voice-based AI health counselors |
title_fullStr | Cognitive plausibility in voice-based AI health counselors |
title_full_unstemmed | Cognitive plausibility in voice-based AI health counselors |
title_short | Cognitive plausibility in voice-based AI health counselors |
title_sort | cognitive plausibility in voice-based ai health counselors |
topic | Comment |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7229176/ https://www.ncbi.nlm.nih.gov/pubmed/32435700 http://dx.doi.org/10.1038/s41746-020-0278-7 |
work_keys_str_mv | AT kannampallilthomas cognitiveplausibilityinvoicebasedaihealthcounselors AT smythjoshuam cognitiveplausibilityinvoicebasedaihealthcounselors AT jonessteve cognitiveplausibilityinvoicebasedaihealthcounselors AT paynephilipro cognitiveplausibilityinvoicebasedaihealthcounselors AT majun cognitiveplausibilityinvoicebasedaihealthcounselors |