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Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling

The aim of this study is to obtain a better understanding of the association between the frequency of nurses’ exposure to workplace aggression from patients and their levels of burnout. In particular, we seek to shed light on the role of the availability of follow-up counseling in organizations afte...

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Autores principales: Vincent-Höper, Sylvie, Stein, Maie, Nienhaus, Albert, Schablon, Anja
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7246829/
https://www.ncbi.nlm.nih.gov/pubmed/32369903
http://dx.doi.org/10.3390/ijerph17093152
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author Vincent-Höper, Sylvie
Stein, Maie
Nienhaus, Albert
Schablon, Anja
author_facet Vincent-Höper, Sylvie
Stein, Maie
Nienhaus, Albert
Schablon, Anja
author_sort Vincent-Höper, Sylvie
collection PubMed
description The aim of this study is to obtain a better understanding of the association between the frequency of nurses’ exposure to workplace aggression from patients and their levels of burnout. In particular, we seek to shed light on the role of the availability of follow-up counseling in organizations after critical incidents in mitigating the adverse relationships between physical and verbal aggression and nurses’ burnout. A total of 582 nurses reported how frequently they had experienced physical and verbal aggression from patients in the last 12 months and whether they had the opportunity to receive follow-up counseling in their organization. In addition, nurses rated the extent to which they experienced each of the three dimensions of burnout (i.e., emotional exhaustion, depersonalization, and personal accomplishment). The results showed that both physical and verbal aggression were substantially related to the burnout dimensions. Furthermore, we found that the availability of follow-up counseling in organizations attenuated the relationships between physical aggression and all three burnout dimensions. While we found that the availability of follow-up counseling moderated the relationship between verbal aggression depersonalization, the moderating effects were not significant for emotional exhaustion and personal accomplishment. The findings indicate that the availability of follow-up counseling might help minimize the adverse impact of exposure to aggression from patients on nurses’ mental health.
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spelling pubmed-72468292020-06-10 Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling Vincent-Höper, Sylvie Stein, Maie Nienhaus, Albert Schablon, Anja Int J Environ Res Public Health Article The aim of this study is to obtain a better understanding of the association between the frequency of nurses’ exposure to workplace aggression from patients and their levels of burnout. In particular, we seek to shed light on the role of the availability of follow-up counseling in organizations after critical incidents in mitigating the adverse relationships between physical and verbal aggression and nurses’ burnout. A total of 582 nurses reported how frequently they had experienced physical and verbal aggression from patients in the last 12 months and whether they had the opportunity to receive follow-up counseling in their organization. In addition, nurses rated the extent to which they experienced each of the three dimensions of burnout (i.e., emotional exhaustion, depersonalization, and personal accomplishment). The results showed that both physical and verbal aggression were substantially related to the burnout dimensions. Furthermore, we found that the availability of follow-up counseling in organizations attenuated the relationships between physical aggression and all three burnout dimensions. While we found that the availability of follow-up counseling moderated the relationship between verbal aggression depersonalization, the moderating effects were not significant for emotional exhaustion and personal accomplishment. The findings indicate that the availability of follow-up counseling might help minimize the adverse impact of exposure to aggression from patients on nurses’ mental health. MDPI 2020-05-01 2020-05 /pmc/articles/PMC7246829/ /pubmed/32369903 http://dx.doi.org/10.3390/ijerph17093152 Text en © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Vincent-Höper, Sylvie
Stein, Maie
Nienhaus, Albert
Schablon, Anja
Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling
title Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling
title_full Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling
title_fullStr Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling
title_full_unstemmed Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling
title_short Workplace Aggression and Burnout in Nursing—The Moderating Role of Follow-Up Counseling
title_sort workplace aggression and burnout in nursing—the moderating role of follow-up counseling
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7246829/
https://www.ncbi.nlm.nih.gov/pubmed/32369903
http://dx.doi.org/10.3390/ijerph17093152
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