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An Overview of Chatbot Technology
The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing, Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this paper, we first present a historical overview of the evolution of the international community’s interest in chatbots....
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7256567/ http://dx.doi.org/10.1007/978-3-030-49186-4_31 |
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author | Adamopoulou, Eleni Moussiades, Lefteris |
author_facet | Adamopoulou, Eleni Moussiades, Lefteris |
author_sort | Adamopoulou, Eleni |
collection | PubMed |
description | The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing, Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this paper, we first present a historical overview of the evolution of the international community’s interest in chatbots. Next, we discuss the motivations that drive the use of chatbots, and we clarify chatbots’ usefulness in a variety of areas. Moreover, we highlight the impact of social stereotypes on chatbots design. After clarifying necessary technological concepts, we move on to a chatbot classification based on various criteria, such as the area of knowledge they refer to, the need they serve and others. Furthermore, we present the general architecture of modern chatbots while also mentioning the main platforms for their creation. Our engagement with the subject so far, reassures us of the prospects of chatbots and encourages us to study them in greater extent and depth. |
format | Online Article Text |
id | pubmed-7256567 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
record_format | MEDLINE/PubMed |
spelling | pubmed-72565672020-05-29 An Overview of Chatbot Technology Adamopoulou, Eleni Moussiades, Lefteris Artificial Intelligence Applications and Innovations Article The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing, Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this paper, we first present a historical overview of the evolution of the international community’s interest in chatbots. Next, we discuss the motivations that drive the use of chatbots, and we clarify chatbots’ usefulness in a variety of areas. Moreover, we highlight the impact of social stereotypes on chatbots design. After clarifying necessary technological concepts, we move on to a chatbot classification based on various criteria, such as the area of knowledge they refer to, the need they serve and others. Furthermore, we present the general architecture of modern chatbots while also mentioning the main platforms for their creation. Our engagement with the subject so far, reassures us of the prospects of chatbots and encourages us to study them in greater extent and depth. 2020-05-06 /pmc/articles/PMC7256567/ http://dx.doi.org/10.1007/978-3-030-49186-4_31 Text en © IFIP International Federation for Information Processing 2020 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic. |
spellingShingle | Article Adamopoulou, Eleni Moussiades, Lefteris An Overview of Chatbot Technology |
title | An Overview of Chatbot Technology |
title_full | An Overview of Chatbot Technology |
title_fullStr | An Overview of Chatbot Technology |
title_full_unstemmed | An Overview of Chatbot Technology |
title_short | An Overview of Chatbot Technology |
title_sort | overview of chatbot technology |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7256567/ http://dx.doi.org/10.1007/978-3-030-49186-4_31 |
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