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Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms
This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, and headquarters are located in Northern Italy. This is undoubtedly the European region first and most extensively affe...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
The Authors. Published by Elsevier Inc.
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7261107/ http://dx.doi.org/10.1016/j.indmarman.2020.05.017 |
_version_ | 1783540446487642112 |
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author | Rapaccini, Mario Saccani, Nicola Kowalkowski, Christian Paiola, Marco Adrodegari, Federico |
author_facet | Rapaccini, Mario Saccani, Nicola Kowalkowski, Christian Paiola, Marco Adrodegari, Federico |
author_sort | Rapaccini, Mario |
collection | PubMed |
description | This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, and headquarters are located in Northern Italy. This is undoubtedly the European region first and most extensively affected by the pandemic, and the government implemented radical lockdown measures, banning nonessential travel and mandating the shutdown of all nonessential businesses. Several major effects on both product and service businesses are highlighted, including the disruption of field-service operations and supply networks. This study also highlights the increased importance of servitization business models and the acceleration of digital transformation and advanced services. To help firms navigate through the crisis and be better positioned after the pandemic, the authors present a four-stage crisis management model (calamity, quick & dirty, restart, and adapt), which provides insights and critical actions that should be taken to cope with the expected short and long-term implications of the crisis. Finally, this study discusses how servitization can enhance resilience for future crises—providing a set of indicators on the presumed role of, and impact on, service operations in relation to what executives expect to be the “next normal.” |
format | Online Article Text |
id | pubmed-7261107 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | The Authors. Published by Elsevier Inc. |
record_format | MEDLINE/PubMed |
spelling | pubmed-72611072020-06-01 Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms Rapaccini, Mario Saccani, Nicola Kowalkowski, Christian Paiola, Marco Adrodegari, Federico Industrial Marketing Management Article This study draws on an extensive survey and interview data collected during the COVID-19 pandemic. The respondents were executives of industrials firms whose factories, warehouses, and headquarters are located in Northern Italy. This is undoubtedly the European region first and most extensively affected by the pandemic, and the government implemented radical lockdown measures, banning nonessential travel and mandating the shutdown of all nonessential businesses. Several major effects on both product and service businesses are highlighted, including the disruption of field-service operations and supply networks. This study also highlights the increased importance of servitization business models and the acceleration of digital transformation and advanced services. To help firms navigate through the crisis and be better positioned after the pandemic, the authors present a four-stage crisis management model (calamity, quick & dirty, restart, and adapt), which provides insights and critical actions that should be taken to cope with the expected short and long-term implications of the crisis. Finally, this study discusses how servitization can enhance resilience for future crises—providing a set of indicators on the presumed role of, and impact on, service operations in relation to what executives expect to be the “next normal.” The Authors. Published by Elsevier Inc. 2020-07 2020-05-30 /pmc/articles/PMC7261107/ http://dx.doi.org/10.1016/j.indmarman.2020.05.017 Text en © 2020 The Authors Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Article Rapaccini, Mario Saccani, Nicola Kowalkowski, Christian Paiola, Marco Adrodegari, Federico Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms |
title | Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms |
title_full | Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms |
title_fullStr | Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms |
title_full_unstemmed | Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms |
title_short | Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms |
title_sort | navigating disruptive crises through service-led growth: the impact of covid-19 on italian manufacturing firms |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7261107/ http://dx.doi.org/10.1016/j.indmarman.2020.05.017 |
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