Cargando…

Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach

INTRODUCTION: The most important goal of a proper health-care system is to provide good health. Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they compare the hospital with a hotel in terms of environment, facilities, services, and quality of accommodation. T...

Descripción completa

Detalles Bibliográficos
Autores principales: Shirzadi, Seyyed Majid, Sheibani-Tehrani, Donya, Shirzadi, Nafiseh Sadat, Yaghoubi, Maryam
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer - Medknow 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7271927/
https://www.ncbi.nlm.nih.gov/pubmed/32509911
http://dx.doi.org/10.4103/jehp.jehp_316_19
_version_ 1783542163914620928
author Shirzadi, Seyyed Majid
Sheibani-Tehrani, Donya
Shirzadi, Nafiseh Sadat
Yaghoubi, Maryam
author_facet Shirzadi, Seyyed Majid
Sheibani-Tehrani, Donya
Shirzadi, Nafiseh Sadat
Yaghoubi, Maryam
author_sort Shirzadi, Seyyed Majid
collection PubMed
description INTRODUCTION: The most important goal of a proper health-care system is to provide good health. Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they compare the hospital with a hotel in terms of environment, facilities, services, and quality of accommodation. This study aims to use DEMATEL approach to extract factors affecting the hoteling quality. METHODS: This was a descriptive, cross-sectional study conducted in 2018. The study was carried out in two steps. In the first step, the factors affecting the hoteling quality were extracted, and in the second step, the DEMATEL technique was used to analyze and rank the cause and effect. The study population consists of all experts in the fields of medicine and health care (hospital managers, deputies, and faculty members familiar with accreditation and hoteling), among which twenty experts were selected using purposeful sampling and a questionnaire designed by the researcher consisting of 11 dimensions was distributed among them. The reliability of the questionnaire was calculated using Cronbach's alpha coefficient which was equal to 0.85 while its validity was confirmed using Delphi technique. DEMATEL approach was used for data analysis. RESULTS: The results show that among factors, human factors and economical–financial factors and, among subfactors, maintaining human dignity and quick action in providing emergency services are among the most important factors affecting the hoteling quality. Maintaining human dignity and speed of action in providing emergency services to patients was identified as the most important factor in improving hoteling quality. CONCLUSION: The results of this study can be used to evaluate the quality of accommodations and health facilities, medical equipment, and building quality of hospitals, which can lead to effective actions and improvement of patient satisfaction and the eventual success of health transformation plan.
format Online
Article
Text
id pubmed-7271927
institution National Center for Biotechnology Information
language English
publishDate 2020
publisher Wolters Kluwer - Medknow
record_format MEDLINE/PubMed
spelling pubmed-72719272020-06-05 Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach Shirzadi, Seyyed Majid Sheibani-Tehrani, Donya Shirzadi, Nafiseh Sadat Yaghoubi, Maryam J Educ Health Promot Original Article INTRODUCTION: The most important goal of a proper health-care system is to provide good health. Today, patients do not consider hospitals as simply a place of rehabilitation; rather, they compare the hospital with a hotel in terms of environment, facilities, services, and quality of accommodation. This study aims to use DEMATEL approach to extract factors affecting the hoteling quality. METHODS: This was a descriptive, cross-sectional study conducted in 2018. The study was carried out in two steps. In the first step, the factors affecting the hoteling quality were extracted, and in the second step, the DEMATEL technique was used to analyze and rank the cause and effect. The study population consists of all experts in the fields of medicine and health care (hospital managers, deputies, and faculty members familiar with accreditation and hoteling), among which twenty experts were selected using purposeful sampling and a questionnaire designed by the researcher consisting of 11 dimensions was distributed among them. The reliability of the questionnaire was calculated using Cronbach's alpha coefficient which was equal to 0.85 while its validity was confirmed using Delphi technique. DEMATEL approach was used for data analysis. RESULTS: The results show that among factors, human factors and economical–financial factors and, among subfactors, maintaining human dignity and quick action in providing emergency services are among the most important factors affecting the hoteling quality. Maintaining human dignity and speed of action in providing emergency services to patients was identified as the most important factor in improving hoteling quality. CONCLUSION: The results of this study can be used to evaluate the quality of accommodations and health facilities, medical equipment, and building quality of hospitals, which can lead to effective actions and improvement of patient satisfaction and the eventual success of health transformation plan. Wolters Kluwer - Medknow 2020-04-28 /pmc/articles/PMC7271927/ /pubmed/32509911 http://dx.doi.org/10.4103/jehp.jehp_316_19 Text en Copyright: © 2020 Journal of Education and Health Promotion http://creativecommons.org/licenses/by-nc-sa/4.0 This is an open access journal, and articles are distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as appropriate credit is given and the new creations are licensed under the identical terms.
spellingShingle Original Article
Shirzadi, Seyyed Majid
Sheibani-Tehrani, Donya
Shirzadi, Nafiseh Sadat
Yaghoubi, Maryam
Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
title Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
title_full Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
title_fullStr Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
title_full_unstemmed Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
title_short Identifying factors affecting hoteling quality in Iranian public hospitals using DEMATEL approach
title_sort identifying factors affecting hoteling quality in iranian public hospitals using dematel approach
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7271927/
https://www.ncbi.nlm.nih.gov/pubmed/32509911
http://dx.doi.org/10.4103/jehp.jehp_316_19
work_keys_str_mv AT shirzadiseyyedmajid identifyingfactorsaffectinghotelingqualityiniranianpublichospitalsusingdematelapproach
AT sheibanitehranidonya identifyingfactorsaffectinghotelingqualityiniranianpublichospitalsusingdematelapproach
AT shirzadinafisehsadat identifyingfactorsaffectinghotelingqualityiniranianpublichospitalsusingdematelapproach
AT yaghoubimaryam identifyingfactorsaffectinghotelingqualityiniranianpublichospitalsusingdematelapproach