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Checklists in community care: reducing differences in care delivery between regular and relief staff to improve consistency and client experience

BACKGROUND: Today, healthcare is more complex than just ensuring clients receive quality care; it also involves consistently delivering excellent client experience. A non-profit community support services agency conducted an extensive diagnostic journey to determine root causes of inconsistent care...

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Detalles Bibliográficos
Autores principales:	Rege, Swapnil, Malik, Aisha Mian, Ward, Marybeth, Hong, Jing
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2020
Materias:	Quality Improvement Report
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7282392/ https://www.ncbi.nlm.nih.gov/pubmed/32518200 http://dx.doi.org/10.1136/bmjoq-2019-000809

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