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Pattern Learning for Detecting Defect Reports and Improvement Requests in App Reviews
Online reviews are an important source of feedback for understanding customers. In this study, we follow novel approaches that target the absence of actionable insights by classifying reviews as defect reports and requests for improvement. Unlike traditional classification methods based on expert ru...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
2020
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7298171/ http://dx.doi.org/10.1007/978-3-030-51310-8_12 |