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Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
Coronavirus related discussions have spiraled at an exponential rate since its initial outbreak. By the end of May, more than 6 million people were diagnosed with this infection. Twitter witnessed an outpouring of anxious tweets through messages associated with the spread of the virus. Government an...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Ltd.
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7309924/ https://www.ncbi.nlm.nih.gov/pubmed/32836644 http://dx.doi.org/10.1016/j.ijinfomgt.2020.102187 |
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author | Rao, H. Raghav Vemprala, Naga Akello, Patricia Valecha, Rohit |
author_facet | Rao, H. Raghav Vemprala, Naga Akello, Patricia Valecha, Rohit |
author_sort | Rao, H. Raghav |
collection | PubMed |
description | Coronavirus related discussions have spiraled at an exponential rate since its initial outbreak. By the end of May, more than 6 million people were diagnosed with this infection. Twitter witnessed an outpouring of anxious tweets through messages associated with the spread of the virus. Government and health officials replied to the troubling tweets, reassuring the public with regular alerts on the virus's progress and information to defend against the virus. We observe that social media users are worried about Covid 19-related crisis and we identify three separate conversations on virus contagion, prevention, and the economy. We analyze the tone of officials’ tweet text as alarming and reassuring and capture the response of Twitter users to official communications. Such studies can provide insights to health officials and government agencies for crisis management, specifically regarding communicating emergency information to the public via social media for establishing reassurance. |
format | Online Article Text |
id | pubmed-7309924 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | Elsevier Ltd. |
record_format | MEDLINE/PubMed |
spelling | pubmed-73099242020-06-23 Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management Rao, H. Raghav Vemprala, Naga Akello, Patricia Valecha, Rohit Int J Inf Manage Opinion Paper Coronavirus related discussions have spiraled at an exponential rate since its initial outbreak. By the end of May, more than 6 million people were diagnosed with this infection. Twitter witnessed an outpouring of anxious tweets through messages associated with the spread of the virus. Government and health officials replied to the troubling tweets, reassuring the public with regular alerts on the virus's progress and information to defend against the virus. We observe that social media users are worried about Covid 19-related crisis and we identify three separate conversations on virus contagion, prevention, and the economy. We analyze the tone of officials’ tweet text as alarming and reassuring and capture the response of Twitter users to official communications. Such studies can provide insights to health officials and government agencies for crisis management, specifically regarding communicating emergency information to the public via social media for establishing reassurance. Elsevier Ltd. 2020-12 2020-06-23 /pmc/articles/PMC7309924/ /pubmed/32836644 http://dx.doi.org/10.1016/j.ijinfomgt.2020.102187 Text en © 2020 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Opinion Paper Rao, H. Raghav Vemprala, Naga Akello, Patricia Valecha, Rohit Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management |
title | Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management |
title_full | Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management |
title_fullStr | Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management |
title_full_unstemmed | Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management |
title_short | Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management |
title_sort | retweets of officials’ alarming vs reassuring messages during the covid-19 pandemic: implications for crisis management |
topic | Opinion Paper |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7309924/ https://www.ncbi.nlm.nih.gov/pubmed/32836644 http://dx.doi.org/10.1016/j.ijinfomgt.2020.102187 |
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