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Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management

Coronavirus related discussions have spiraled at an exponential rate since its initial outbreak. By the end of May, more than 6 million people were diagnosed with this infection. Twitter witnessed an outpouring of anxious tweets through messages associated with the spread of the virus. Government an...

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Detalles Bibliográficos
Autores principales: Rao, H. Raghav, Vemprala, Naga, Akello, Patricia, Valecha, Rohit
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7309924/
https://www.ncbi.nlm.nih.gov/pubmed/32836644
http://dx.doi.org/10.1016/j.ijinfomgt.2020.102187
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author Rao, H. Raghav
Vemprala, Naga
Akello, Patricia
Valecha, Rohit
author_facet Rao, H. Raghav
Vemprala, Naga
Akello, Patricia
Valecha, Rohit
author_sort Rao, H. Raghav
collection PubMed
description Coronavirus related discussions have spiraled at an exponential rate since its initial outbreak. By the end of May, more than 6 million people were diagnosed with this infection. Twitter witnessed an outpouring of anxious tweets through messages associated with the spread of the virus. Government and health officials replied to the troubling tweets, reassuring the public with regular alerts on the virus's progress and information to defend against the virus. We observe that social media users are worried about Covid 19-related crisis and we identify three separate conversations on virus contagion, prevention, and the economy. We analyze the tone of officials’ tweet text as alarming and reassuring and capture the response of Twitter users to official communications. Such studies can provide insights to health officials and government agencies for crisis management, specifically regarding communicating emergency information to the public via social media for establishing reassurance.
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spelling pubmed-73099242020-06-23 Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management Rao, H. Raghav Vemprala, Naga Akello, Patricia Valecha, Rohit Int J Inf Manage Opinion Paper Coronavirus related discussions have spiraled at an exponential rate since its initial outbreak. By the end of May, more than 6 million people were diagnosed with this infection. Twitter witnessed an outpouring of anxious tweets through messages associated with the spread of the virus. Government and health officials replied to the troubling tweets, reassuring the public with regular alerts on the virus's progress and information to defend against the virus. We observe that social media users are worried about Covid 19-related crisis and we identify three separate conversations on virus contagion, prevention, and the economy. We analyze the tone of officials’ tweet text as alarming and reassuring and capture the response of Twitter users to official communications. Such studies can provide insights to health officials and government agencies for crisis management, specifically regarding communicating emergency information to the public via social media for establishing reassurance. Elsevier Ltd. 2020-12 2020-06-23 /pmc/articles/PMC7309924/ /pubmed/32836644 http://dx.doi.org/10.1016/j.ijinfomgt.2020.102187 Text en © 2020 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Opinion Paper
Rao, H. Raghav
Vemprala, Naga
Akello, Patricia
Valecha, Rohit
Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
title Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
title_full Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
title_fullStr Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
title_full_unstemmed Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
title_short Retweets of officials’ alarming vs reassuring messages during the COVID-19 pandemic: Implications for crisis management
title_sort retweets of officials’ alarming vs reassuring messages during the covid-19 pandemic: implications for crisis management
topic Opinion Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7309924/
https://www.ncbi.nlm.nih.gov/pubmed/32836644
http://dx.doi.org/10.1016/j.ijinfomgt.2020.102187
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