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Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey

While telemedicine services enjoy a high acceptance among the public, evidence regarding clinician’s acceptance, a key factor for sustainable telemedicine services, is mixed. However, telemedicine is generally better accepted by both patients and professionals who live in rural areas, as it can save...

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Autores principales: Vidal-Alaball, Josep, López Seguí, Francesc, Garcia Domingo, Josep Lluís, Flores Mateo, Gemma, Sauch Valmaña, Gloria, Ruiz-Comellas, Anna, Marín-Gomez, Francesc X, García Cuyàs, Francesc
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7313088/
https://www.ncbi.nlm.nih.gov/pubmed/32521740
http://dx.doi.org/10.3390/ijerph17114092
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author Vidal-Alaball, Josep
López Seguí, Francesc
Garcia Domingo, Josep Lluís
Flores Mateo, Gemma
Sauch Valmaña, Gloria
Ruiz-Comellas, Anna
Marín-Gomez, Francesc X
García Cuyàs, Francesc
author_facet Vidal-Alaball, Josep
López Seguí, Francesc
Garcia Domingo, Josep Lluís
Flores Mateo, Gemma
Sauch Valmaña, Gloria
Ruiz-Comellas, Anna
Marín-Gomez, Francesc X
García Cuyàs, Francesc
author_sort Vidal-Alaball, Josep
collection PubMed
description While telemedicine services enjoy a high acceptance among the public, evidence regarding clinician’s acceptance, a key factor for sustainable telemedicine services, is mixed. However, telemedicine is generally better accepted by both patients and professionals who live in rural areas, as it can save them significant time. The objective of this study is to assess the acceptance of medical record-based, store and forward provider-to-provider telemedicine among primary care professionals and to describe the factors which may determine their future use. This is an observational cross-sectional study using the Catalan version of the Health Optimum questionnaire; a technology acceptance model-based validated survey comprised of eight short questions. The online, voluntary response poll was sent to all 661 primary care professionals in 17 primary care teams that had potentially used the telemedicine services of the main primary care provider in Catalonia, in the Central Catalan Region. The majority of respondents rated the quality of telemedicine consultations as “Excellent” or “Good” (83%). However, nearly 60% stated that they sometimes had technical, organizational or other difficulties, which might affect the quality of care delivered. These negatively predicted their declared future use (p = 0.001). The quality of telemedicine services is perceived as good overall for all the parameters studied, especially among nurses. It is important that policymakers examine and provide solutions for the technical and organizational difficulties detected (e.g., by providing training), in order to ensure the use of these services in the future.
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spelling pubmed-73130882020-06-29 Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey Vidal-Alaball, Josep López Seguí, Francesc Garcia Domingo, Josep Lluís Flores Mateo, Gemma Sauch Valmaña, Gloria Ruiz-Comellas, Anna Marín-Gomez, Francesc X García Cuyàs, Francesc Int J Environ Res Public Health Article While telemedicine services enjoy a high acceptance among the public, evidence regarding clinician’s acceptance, a key factor for sustainable telemedicine services, is mixed. However, telemedicine is generally better accepted by both patients and professionals who live in rural areas, as it can save them significant time. The objective of this study is to assess the acceptance of medical record-based, store and forward provider-to-provider telemedicine among primary care professionals and to describe the factors which may determine their future use. This is an observational cross-sectional study using the Catalan version of the Health Optimum questionnaire; a technology acceptance model-based validated survey comprised of eight short questions. The online, voluntary response poll was sent to all 661 primary care professionals in 17 primary care teams that had potentially used the telemedicine services of the main primary care provider in Catalonia, in the Central Catalan Region. The majority of respondents rated the quality of telemedicine consultations as “Excellent” or “Good” (83%). However, nearly 60% stated that they sometimes had technical, organizational or other difficulties, which might affect the quality of care delivered. These negatively predicted their declared future use (p = 0.001). The quality of telemedicine services is perceived as good overall for all the parameters studied, especially among nurses. It is important that policymakers examine and provide solutions for the technical and organizational difficulties detected (e.g., by providing training), in order to ensure the use of these services in the future. MDPI 2020-06-08 2020-06 /pmc/articles/PMC7313088/ /pubmed/32521740 http://dx.doi.org/10.3390/ijerph17114092 Text en © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Vidal-Alaball, Josep
López Seguí, Francesc
Garcia Domingo, Josep Lluís
Flores Mateo, Gemma
Sauch Valmaña, Gloria
Ruiz-Comellas, Anna
Marín-Gomez, Francesc X
García Cuyàs, Francesc
Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey
title Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey
title_full Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey
title_fullStr Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey
title_full_unstemmed Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey
title_short Primary Care Professionals’ Acceptance of Medical Record-Based, Store and Forward Provider-to-Provider Telemedicine in Catalonia: Results of a Web-Based Survey
title_sort primary care professionals’ acceptance of medical record-based, store and forward provider-to-provider telemedicine in catalonia: results of a web-based survey
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7313088/
https://www.ncbi.nlm.nih.gov/pubmed/32521740
http://dx.doi.org/10.3390/ijerph17114092
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