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Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic
The US Department of Veterans Affairs (VA) is using an automated short message service application named “Annie” as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to con...
Autores principales: | , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Oxford University Press
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7313999/ https://www.ncbi.nlm.nih.gov/pubmed/32470974 http://dx.doi.org/10.1093/jamia/ocaa122 |
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author | Saleem, Jason J Read, Jacob M Loehr, Boyd M Frisbee, Kathleen L Wilck, Nancy R Murphy, John J Vetter, Brian M Herout, Jennifer |
author_facet | Saleem, Jason J Read, Jacob M Loehr, Boyd M Frisbee, Kathleen L Wilck, Nancy R Murphy, John J Vetter, Brian M Herout, Jennifer |
author_sort | Saleem, Jason J |
collection | PubMed |
description | The US Department of Veterans Affairs (VA) is using an automated short message service application named “Annie” as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and coronavirus precautions protocol. Survey results support what is likely a substantial resource savings for the VA, as well as non-VA community healthcare. Moreover, the majority of veterans reported at least 1 positive sentiment (felt more connected to VA, confident, or educated and/or felt less anxious) by receiving the protocol messages. The findings from this study have implications for other healthcare systems to help manage a patient population during the coronavirus pandemic. |
format | Online Article Text |
id | pubmed-7313999 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | Oxford University Press |
record_format | MEDLINE/PubMed |
spelling | pubmed-73139992020-06-25 Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic Saleem, Jason J Read, Jacob M Loehr, Boyd M Frisbee, Kathleen L Wilck, Nancy R Murphy, John J Vetter, Brian M Herout, Jennifer J Am Med Inform Assoc Brief Communications The US Department of Veterans Affairs (VA) is using an automated short message service application named “Annie” as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and coronavirus precautions protocol. Survey results support what is likely a substantial resource savings for the VA, as well as non-VA community healthcare. Moreover, the majority of veterans reported at least 1 positive sentiment (felt more connected to VA, confident, or educated and/or felt less anxious) by receiving the protocol messages. The findings from this study have implications for other healthcare systems to help manage a patient population during the coronavirus pandemic. Oxford University Press 2020-07-04 /pmc/articles/PMC7313999/ /pubmed/32470974 http://dx.doi.org/10.1093/jamia/ocaa122 Text en Published by Oxford University Press on behalf of the American Medical Informatics Association 2020. This work is written by US Government employees and is in the public domain in the US. https://academic.oup.com/journals/pages/open_access/funder_policies/chorus/standard_publication_modelThis article is published and distributed under the terms of the Oxford University Press, Standard Journals Publication Model (https://academic.oup.com/journals/pages/open_access/funder_policies/chorus/standard_publication_model) |
spellingShingle | Brief Communications Saleem, Jason J Read, Jacob M Loehr, Boyd M Frisbee, Kathleen L Wilck, Nancy R Murphy, John J Vetter, Brian M Herout, Jennifer Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic |
title | Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic |
title_full | Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic |
title_fullStr | Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic |
title_full_unstemmed | Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic |
title_short | Veterans’ response to an automated text messaging protocol during the COVID-19 pandemic |
title_sort | veterans’ response to an automated text messaging protocol during the covid-19 pandemic |
topic | Brief Communications |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7313999/ https://www.ncbi.nlm.nih.gov/pubmed/32470974 http://dx.doi.org/10.1093/jamia/ocaa122 |
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