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The Influence of the Scheduling Horizon on New Patient Arrivals

The goal of scheduling within an ambulatory enterprise is to appropriately accommodate patients; extending capacity to fulfill this aim in a large health care organization requires the management of a complex scheduling process. Understanding and handling the appointment lead time, referred to as th...

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Detalles Bibliográficos
Autores principales: Woodcock, Elizabeth, Nokes, Donny, Bolton, Haley, Bartholomew, Daniel, Johnson, Elizabeth, Shakarchi, Ahmed F.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer Health, Inc. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7329238/
https://www.ncbi.nlm.nih.gov/pubmed/32467435
http://dx.doi.org/10.1097/JAC.0000000000000334
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author Woodcock, Elizabeth
Nokes, Donny
Bolton, Haley
Bartholomew, Daniel
Johnson, Elizabeth
Shakarchi, Ahmed F.
author_facet Woodcock, Elizabeth
Nokes, Donny
Bolton, Haley
Bartholomew, Daniel
Johnson, Elizabeth
Shakarchi, Ahmed F.
author_sort Woodcock, Elizabeth
collection PubMed
description The goal of scheduling within an ambulatory enterprise is to appropriately accommodate patients; extending capacity to fulfill this aim in a large health care organization requires the management of a complex scheduling process. Understanding and handling the appointment lead time, referred to as the scheduling horizon, can positively influence capacity management. The analysis demonstrated an increased chance of nonarrived appointments of 16% for a specialty practice and 11% for a primary care practice for every 30-day delay in the scheduling horizon. By incorporating the management of the scheduling horizon, health care organizations can optimize the capacity of their ambulatory clinics.
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spelling pubmed-73292382020-07-13 The Influence of the Scheduling Horizon on New Patient Arrivals Woodcock, Elizabeth Nokes, Donny Bolton, Haley Bartholomew, Daniel Johnson, Elizabeth Shakarchi, Ahmed F. J Ambul Care Manage Original Articles The goal of scheduling within an ambulatory enterprise is to appropriately accommodate patients; extending capacity to fulfill this aim in a large health care organization requires the management of a complex scheduling process. Understanding and handling the appointment lead time, referred to as the scheduling horizon, can positively influence capacity management. The analysis demonstrated an increased chance of nonarrived appointments of 16% for a specialty practice and 11% for a primary care practice for every 30-day delay in the scheduling horizon. By incorporating the management of the scheduling horizon, health care organizations can optimize the capacity of their ambulatory clinics. Wolters Kluwer Health, Inc. 2020-07 2020-04-23 /pmc/articles/PMC7329238/ /pubmed/32467435 http://dx.doi.org/10.1097/JAC.0000000000000334 Text en © 2020 The Authors. Published by Wolters Kluwer Health, Inc. This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial-No Derivatives License 4.0 (http://creativecommons.org/licenses/by-nc-nd/4.0/) (CCBY-NC-ND), where it is permissible to download and share the work provided it is properly cited. The work cannot be changed in any way or used commercially without permission from the journal.
spellingShingle Original Articles
Woodcock, Elizabeth
Nokes, Donny
Bolton, Haley
Bartholomew, Daniel
Johnson, Elizabeth
Shakarchi, Ahmed F.
The Influence of the Scheduling Horizon on New Patient Arrivals
title The Influence of the Scheduling Horizon on New Patient Arrivals
title_full The Influence of the Scheduling Horizon on New Patient Arrivals
title_fullStr The Influence of the Scheduling Horizon on New Patient Arrivals
title_full_unstemmed The Influence of the Scheduling Horizon on New Patient Arrivals
title_short The Influence of the Scheduling Horizon on New Patient Arrivals
title_sort influence of the scheduling horizon on new patient arrivals
topic Original Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7329238/
https://www.ncbi.nlm.nih.gov/pubmed/32467435
http://dx.doi.org/10.1097/JAC.0000000000000334
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