Investigating the Role of Politeness in Human-Human Online Tutoring

This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, a...

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Autores principales: Lin, Jionghao, Lang, David, Xie, Haoran, Gašević, Dragan, Chen, Guanliang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: 2020
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7334727/
http://dx.doi.org/10.1007/978-3-030-52240-7_32
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author Lin, Jionghao
Lang, David
Xie, Haoran
Gašević, Dragan
Chen, Guanliang
author_facet Lin, Jionghao
Lang, David
Xie, Haoran
Gašević, Dragan
Chen, Guanliang
author_sort Lin, Jionghao
collection PubMed
description This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems.
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spelling pubmed-73347272020-07-06 Investigating the Role of Politeness in Human-Human Online Tutoring Lin, Jionghao Lang, David Xie, Haoran Gašević, Dragan Chen, Guanliang Artificial Intelligence in Education Article This study aims to investigate the role of politeness in online-tutoring practices by analyzing a large-scale human-human tutorial dialogue dataset. To this end, we employed linguistic theories of politeness to identify the politeness strategies contained in utterances made by tutors and students, and these strategies were further combined to quantify the politeness levels of tutors and students in a tutorial session. The results revealed that tutors had a similar level of politeness at the beginning of all dialogues, while students were more polite at the end if they successfully solved problems. 2020-06-10 /pmc/articles/PMC7334727/ http://dx.doi.org/10.1007/978-3-030-52240-7_32 Text en © Springer Nature Switzerland AG 2020 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Article
Lin, Jionghao
Lang, David
Xie, Haoran
Gašević, Dragan
Chen, Guanliang
Investigating the Role of Politeness in Human-Human Online Tutoring
title Investigating the Role of Politeness in Human-Human Online Tutoring
title_full Investigating the Role of Politeness in Human-Human Online Tutoring
title_fullStr Investigating the Role of Politeness in Human-Human Online Tutoring
title_full_unstemmed Investigating the Role of Politeness in Human-Human Online Tutoring
title_short Investigating the Role of Politeness in Human-Human Online Tutoring
title_sort investigating the role of politeness in human-human online tutoring
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7334727/
http://dx.doi.org/10.1007/978-3-030-52240-7_32
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