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Apply the SERVQUAL Instrument to Measure Service Quality for the Adaptation of ICT Technologies: A Case Study of Nursing Homes in Taiwan

The adoption of information and communication technology by elderly care organizations is an inevitable trend. Most empirical studies on e-Health service quality have focused predominantly on the general population rather than on the elderly. Thus, the generalizations are rather problematic. In addi...

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Detalles Bibliográficos
Autores principales:	Ko, Chao-Hua, Chou, Chin-Mei
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2020
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7349199/ https://www.ncbi.nlm.nih.gov/pubmed/32344589 http://dx.doi.org/10.3390/healthcare8020108

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