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Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil

BACKGROUND: The transformations mental health care underwent in recent years require continuous evaluation of services to guarantee the quality of care. As per the public policies in vigor, care providers are the main technical resource in this field. OBJECTIVE: To investigate satisfaction and work...

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Autores principales: Trevisan, Erika, Haas, Vanderlei José, Castro, Sybelle de Souza
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Brazilian Journal of Occupational Medicine 2019
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7363259/
https://www.ncbi.nlm.nih.gov/pubmed/32685750
http://dx.doi.org/10.5327/Z1679443520190434
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author Trevisan, Erika
Haas, Vanderlei José
Castro, Sybelle de Souza
author_facet Trevisan, Erika
Haas, Vanderlei José
Castro, Sybelle de Souza
author_sort Trevisan, Erika
collection PubMed
description BACKGROUND: The transformations mental health care underwent in recent years require continuous evaluation of services to guarantee the quality of care. As per the public policies in vigor, care providers are the main technical resource in this field. OBJECTIVE: To investigate satisfaction and work overload among workers at Psychosocial Care Centers - Alcohol and Drugs (PCC AD) in the Minas Triangle region, Brazil. METHODS: Participants were 42 care providers at the three PCC AD in the analyzed region. Data collection was performed through a sociodemographic and occupational questionnaire, the Consumers and Caregivers’ Satisfaction with Mental Health Services scale and IMPACT-BR. Numerical variables were subjected to descriptive analysis and expressed as measures of central tendency and dispersion; also Student’s t-test and the non-parametric Mann-Whitney test were used. RESULTS: The mean score for overall satisfaction was 3.47 and that for general work overload 2.10 on a scale from 1 (lowest) to 5 (highest). CONCLUSION: The results point to relevant administrative and operational aspects of work at PCC AD which need to be improved. Improving the staff’s working conditions is essential to ensure high-quality integrated care to individuals with substance abuse.
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spelling pubmed-73632592020-07-16 Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil Trevisan, Erika Haas, Vanderlei José Castro, Sybelle de Souza Rev Bras Med Trab Original Article BACKGROUND: The transformations mental health care underwent in recent years require continuous evaluation of services to guarantee the quality of care. As per the public policies in vigor, care providers are the main technical resource in this field. OBJECTIVE: To investigate satisfaction and work overload among workers at Psychosocial Care Centers - Alcohol and Drugs (PCC AD) in the Minas Triangle region, Brazil. METHODS: Participants were 42 care providers at the three PCC AD in the analyzed region. Data collection was performed through a sociodemographic and occupational questionnaire, the Consumers and Caregivers’ Satisfaction with Mental Health Services scale and IMPACT-BR. Numerical variables were subjected to descriptive analysis and expressed as measures of central tendency and dispersion; also Student’s t-test and the non-parametric Mann-Whitney test were used. RESULTS: The mean score for overall satisfaction was 3.47 and that for general work overload 2.10 on a scale from 1 (lowest) to 5 (highest). CONCLUSION: The results point to relevant administrative and operational aspects of work at PCC AD which need to be improved. Improving the staff’s working conditions is essential to ensure high-quality integrated care to individuals with substance abuse. Brazilian Journal of Occupational Medicine 2019-12-01 /pmc/articles/PMC7363259/ /pubmed/32685750 http://dx.doi.org/10.5327/Z1679443520190434 Text en https://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Original Article
Trevisan, Erika
Haas, Vanderlei José
Castro, Sybelle de Souza
Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil
title Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil
title_full Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil
title_fullStr Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil
title_full_unstemmed Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil
title_short Satisfaction and work overload at Psychosocial Care Centers - Alcohol and Drugs in the Minas Triangle region, Brazil
title_sort satisfaction and work overload at psychosocial care centers - alcohol and drugs in the minas triangle region, brazil
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7363259/
https://www.ncbi.nlm.nih.gov/pubmed/32685750
http://dx.doi.org/10.5327/Z1679443520190434
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