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The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era

Background: A hospitals’ superior service is expected to be of higher value than other available provisions, which consequently differentiates the facility from others, as the branding easily attracts the community attention. The purpose of this study, therefore, is to identify the most needed and p...

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Autores principales: Cahyadi, Rachmad, Supriyanto, Stefanus, Dwi Wulandari, Ratna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: PAGEPress Publications, Pavia, Italy 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7376489/
https://www.ncbi.nlm.nih.gov/pubmed/32728575
http://dx.doi.org/10.4081/jphr.2020.1836
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author Cahyadi, Rachmad
Supriyanto, Stefanus
Dwi Wulandari, Ratna
author_facet Cahyadi, Rachmad
Supriyanto, Stefanus
Dwi Wulandari, Ratna
author_sort Cahyadi, Rachmad
collection PubMed
description Background: A hospitals’ superior service is expected to be of higher value than other available provisions, which consequently differentiates the facility from others, as the branding easily attracts the community attention. The purpose of this study, therefore, is to identify the most needed and profitable health services from existing hospitals. Design and methods: This was a descriptive research performed with a cross sectional study approach. The variables studied include the number of visits, and revenue based on National Health Insurance (JKN). Results: Findings show that the polyclinics were the highest number of visits between 2016 and 2017 include Cardiac, Internal Medicine, Medical Rehabilitation, Nerve, General Surgery, and also Dental & Mouth. Conversely, those with the most significant income include Heart, Polyclinics, Dental & Mouth, as well as General Surgery Polyclinics. Moreover, the Medical Rehabilitation and Internal Medicine outpatient installations demonstrated negative INA income, while the already running featured Services in high demand were Heart, Nerve, Dental & Oral, and also General Surgery polyclinics. Conclusions: In can be concluded that not all polyclinics with high traffic generate positive income, hence it is necessary to monitor and analyze National Health Insurance (JKN) monthly income.
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spelling pubmed-73764892020-07-28 The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era Cahyadi, Rachmad Supriyanto, Stefanus Dwi Wulandari, Ratna J Public Health Res Article Background: A hospitals’ superior service is expected to be of higher value than other available provisions, which consequently differentiates the facility from others, as the branding easily attracts the community attention. The purpose of this study, therefore, is to identify the most needed and profitable health services from existing hospitals. Design and methods: This was a descriptive research performed with a cross sectional study approach. The variables studied include the number of visits, and revenue based on National Health Insurance (JKN). Results: Findings show that the polyclinics were the highest number of visits between 2016 and 2017 include Cardiac, Internal Medicine, Medical Rehabilitation, Nerve, General Surgery, and also Dental & Mouth. Conversely, those with the most significant income include Heart, Polyclinics, Dental & Mouth, as well as General Surgery Polyclinics. Moreover, the Medical Rehabilitation and Internal Medicine outpatient installations demonstrated negative INA income, while the already running featured Services in high demand were Heart, Nerve, Dental & Oral, and also General Surgery polyclinics. Conclusions: In can be concluded that not all polyclinics with high traffic generate positive income, hence it is necessary to monitor and analyze National Health Insurance (JKN) monthly income. PAGEPress Publications, Pavia, Italy 2020-07-02 /pmc/articles/PMC7376489/ /pubmed/32728575 http://dx.doi.org/10.4081/jphr.2020.1836 Text en ©Copyright: the Author(s) http://creativecommons.org/licenses/by-nc/4.0/ This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/4.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Article
Cahyadi, Rachmad
Supriyanto, Stefanus
Dwi Wulandari, Ratna
The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era
title The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era
title_full The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era
title_fullStr The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era
title_full_unstemmed The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era
title_short The superior service based on the highest number of visits and income of Hajj Hospital Surabaya in The National Health Insurance era
title_sort superior service based on the highest number of visits and income of hajj hospital surabaya in the national health insurance era
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7376489/
https://www.ncbi.nlm.nih.gov/pubmed/32728575
http://dx.doi.org/10.4081/jphr.2020.1836
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