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Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights

INTRODUCTION: A global rise in patient complaints has been accompanied by growing research to effectively analyse complaints for safer, more patient-centric care. Most patients and families complain to improve the quality of healthcare, yet progress has been complicated by a system primarily designe...

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Detalles Bibliográficos
Autores principales:	van Dael, Jackie, Reader, Tom W, Gillespie, Alex, Neves, Ana Luisa, Darzi, Ara, Mayer, Erik K
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2020
Materias:	Systematic Review
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7398301/ https://www.ncbi.nlm.nih.gov/pubmed/32019824 http://dx.doi.org/10.1136/bmjqs-2019-009704

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