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Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management

In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video...

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Autores principales: Jiménez-Rodríguez, Diana, Santillán García, Azucena, Montoro Robles, Jesús, Rodríguez Salvador, María del Mar, Muñoz Ronda, Francisco José, Arrogante, Oscar
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7400154/
https://www.ncbi.nlm.nih.gov/pubmed/32679848
http://dx.doi.org/10.3390/ijerph17145112
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author Jiménez-Rodríguez, Diana
Santillán García, Azucena
Montoro Robles, Jesús
Rodríguez Salvador, María del Mar
Muñoz Ronda, Francisco José
Arrogante, Oscar
author_facet Jiménez-Rodríguez, Diana
Santillán García, Azucena
Montoro Robles, Jesús
Rodríguez Salvador, María del Mar
Muñoz Ronda, Francisco José
Arrogante, Oscar
author_sort Jiménez-Rodríguez, Diana
collection PubMed
description In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality.
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spelling pubmed-74001542020-08-23 Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management Jiménez-Rodríguez, Diana Santillán García, Azucena Montoro Robles, Jesús Rodríguez Salvador, María del Mar Muñoz Ronda, Francisco José Arrogante, Oscar Int J Environ Res Public Health Article In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality. MDPI 2020-07-15 2020-07 /pmc/articles/PMC7400154/ /pubmed/32679848 http://dx.doi.org/10.3390/ijerph17145112 Text en © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Jiménez-Rodríguez, Diana
Santillán García, Azucena
Montoro Robles, Jesús
Rodríguez Salvador, María del Mar
Muñoz Ronda, Francisco José
Arrogante, Oscar
Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
title Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
title_full Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
title_fullStr Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
title_full_unstemmed Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
title_short Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
title_sort increase in video consultations during the covid-19 pandemic: healthcare professionals’ perceptions about their implementation and adequate management
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7400154/
https://www.ncbi.nlm.nih.gov/pubmed/32679848
http://dx.doi.org/10.3390/ijerph17145112
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