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Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers

Analyzing men and women separately, we examined the associations between six key elements of the psychosocial work environment of pink-collar workers (n = 7633) and the risk of depression, using logistic regression analysis with data from the Fifth Korean Working Conditions Survey (KWCS) conducted i...

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Autores principales: Chun, Hae-ryoung, Cho, Inhyung, Choi, Youngeun, Cho, Sung-il
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7400525/
https://www.ncbi.nlm.nih.gov/pubmed/32707657
http://dx.doi.org/10.3390/ijerph17145208
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author Chun, Hae-ryoung
Cho, Inhyung
Choi, Youngeun
Cho, Sung-il
author_facet Chun, Hae-ryoung
Cho, Inhyung
Choi, Youngeun
Cho, Sung-il
author_sort Chun, Hae-ryoung
collection PubMed
description Analyzing men and women separately, we examined the associations between six key elements of the psychosocial work environment of pink-collar workers (n = 7633) and the risk of depression, using logistic regression analysis with data from the Fifth Korean Working Conditions Survey (KWCS) conducted in 2017. We assessed the risk of depression according to the presence of emotional display rules (EDR), health and safety information (HSI), and emotional labor. In males, the risk of depression increased when there were no EDR and they had to interact with angry customers (OR 1.94, 95% CI 1.14–3.30). For women, the risk of depression increased if they had to interact with angry customers and EDR were present (OR, 1.73; 95% CI, 1.00–3.00), and if they did not receive HSI but had to interact with angry customers (OR, 1.66; 95% CI, 1.02–2.71), or hid their emotions and did not receive HSI (OR, 1.90; 95% CI, 1.50–2.40). The risk of depression increased more in the presence of EDR among women who hid their emotions (OR 1.80, 95% CI, 1.40–2.31) compared to women who did not hide their emotions and in the absence of EDR. Therefore, it is necessary to consider the effects of gender-specific factors on the risk of depression and revise current guidelines accordingly.
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spelling pubmed-74005252020-08-07 Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers Chun, Hae-ryoung Cho, Inhyung Choi, Youngeun Cho, Sung-il Int J Environ Res Public Health Article Analyzing men and women separately, we examined the associations between six key elements of the psychosocial work environment of pink-collar workers (n = 7633) and the risk of depression, using logistic regression analysis with data from the Fifth Korean Working Conditions Survey (KWCS) conducted in 2017. We assessed the risk of depression according to the presence of emotional display rules (EDR), health and safety information (HSI), and emotional labor. In males, the risk of depression increased when there were no EDR and they had to interact with angry customers (OR 1.94, 95% CI 1.14–3.30). For women, the risk of depression increased if they had to interact with angry customers and EDR were present (OR, 1.73; 95% CI, 1.00–3.00), and if they did not receive HSI but had to interact with angry customers (OR, 1.66; 95% CI, 1.02–2.71), or hid their emotions and did not receive HSI (OR, 1.90; 95% CI, 1.50–2.40). The risk of depression increased more in the presence of EDR among women who hid their emotions (OR 1.80, 95% CI, 1.40–2.31) compared to women who did not hide their emotions and in the absence of EDR. Therefore, it is necessary to consider the effects of gender-specific factors on the risk of depression and revise current guidelines accordingly. MDPI 2020-07-19 2020-07 /pmc/articles/PMC7400525/ /pubmed/32707657 http://dx.doi.org/10.3390/ijerph17145208 Text en © 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Chun, Hae-ryoung
Cho, Inhyung
Choi, Youngeun
Cho, Sung-il
Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers
title Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers
title_full Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers
title_fullStr Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers
title_full_unstemmed Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers
title_short Effects of Emotional Labor Factors and Working Environment on the Risk of Depression in Pink-Collar Workers
title_sort effects of emotional labor factors and working environment on the risk of depression in pink-collar workers
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7400525/
https://www.ncbi.nlm.nih.gov/pubmed/32707657
http://dx.doi.org/10.3390/ijerph17145208
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