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Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey
This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might enhance the Tourist Shopping Journey (TSJ) through offering information sources that meet visitors' needs and preferences. The CAN (Cognitive-Affective-Normative) model was employed to explore the an...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Ltd.
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7402109/ https://www.ncbi.nlm.nih.gov/pubmed/32834961 http://dx.doi.org/10.1016/j.tmp.2020.100730 |
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author | García-Milon, Alba Juaneda-Ayensa, Emma Olarte-Pascual, Cristina Pelegrín-Borondo, Jorge |
author_facet | García-Milon, Alba Juaneda-Ayensa, Emma Olarte-Pascual, Cristina Pelegrín-Borondo, Jorge |
author_sort | García-Milon, Alba |
collection | PubMed |
description | This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might enhance the Tourist Shopping Journey (TSJ) through offering information sources that meet visitors' needs and preferences. The CAN (Cognitive-Affective-Normative) model was employed to explore the antecedents of using information sources for purchases made in destinations. The importance of the cognitive variables performance and effort expectancy in the purchasing process are highlighted: tourists are pragmatic when consulting information sources in destinations. This study contributes to the knowledge of the role of information sources in TSJ behaviour, and can help managers in the development of STD strategies and services. It also opens new research lines by considering the TSJ as a hitherto unexamined holistic process. |
format | Online Article Text |
id | pubmed-7402109 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2020 |
publisher | Elsevier Ltd. |
record_format | MEDLINE/PubMed |
spelling | pubmed-74021092020-08-05 Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey García-Milon, Alba Juaneda-Ayensa, Emma Olarte-Pascual, Cristina Pelegrín-Borondo, Jorge Tour Manag Perspect Article This paper aims to contribute to the knowledge on how the Smart Tourism Destination (STD) might enhance the Tourist Shopping Journey (TSJ) through offering information sources that meet visitors' needs and preferences. The CAN (Cognitive-Affective-Normative) model was employed to explore the antecedents of using information sources for purchases made in destinations. The importance of the cognitive variables performance and effort expectancy in the purchasing process are highlighted: tourists are pragmatic when consulting information sources in destinations. This study contributes to the knowledge of the role of information sources in TSJ behaviour, and can help managers in the development of STD strategies and services. It also opens new research lines by considering the TSJ as a hitherto unexamined holistic process. Elsevier Ltd. 2020-10 2020-08-04 /pmc/articles/PMC7402109/ /pubmed/32834961 http://dx.doi.org/10.1016/j.tmp.2020.100730 Text en © 2020 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Article García-Milon, Alba Juaneda-Ayensa, Emma Olarte-Pascual, Cristina Pelegrín-Borondo, Jorge Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey |
title | Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey |
title_full | Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey |
title_fullStr | Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey |
title_full_unstemmed | Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey |
title_short | Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey |
title_sort | towards the smart tourism destination: key factors in information source use on the tourist shopping journey |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7402109/ https://www.ncbi.nlm.nih.gov/pubmed/32834961 http://dx.doi.org/10.1016/j.tmp.2020.100730 |
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