Impact of a Patient Experience Leadership Structure on Performance and Engagement

The patient experience leadership structure at Northwell Health is strategically championed by Culture Leaders, a novel role established to transform the organizational culture from “service excellence” to “patient experience.” This case report describes how the implementation of Culture Leader stru...

Descripción completa

Detalles Bibliográficos
Autores principales: Gierlinger, Sven, Barden, Agnes, Giammarinaro, Nicole
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2019
Materias:
Case Study
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7427365/
https://www.ncbi.nlm.nih.gov/pubmed/32851133
http://dx.doi.org/10.1177/2374373519831079

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7427365/
https://www.ncbi.nlm.nih.gov/pubmed/32851133
http://dx.doi.org/10.1177/2374373519831079

Ejemplares similares