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Impact of a Patient Experience Leadership Structure on Performance and Engagement
The patient experience leadership structure at Northwell Health is strategically championed by Culture Leaders, a novel role established to transform the organizational culture from “service excellence” to “patient experience.” This case report describes how the implementation of Culture Leader stru...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
SAGE Publications
2019
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7427365/ https://www.ncbi.nlm.nih.gov/pubmed/32851133 http://dx.doi.org/10.1177/2374373519831079 |