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What Can Apologies in the Electronic Health Record Tell Us About Health Care Quality, Processes, and Safety?
INTRODUCTION: Apologizing to patients is an encouraged practice, yet little is known about how and why providers apologize and what insights apologies could provide in improving quality and safety. OBJECTIVE: The aim of the study was to determine whether provider apologies in the electronic health r...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Lippincott Williams & Wilkins
2020
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7447129/ https://www.ncbi.nlm.nih.gov/pubmed/30110020 http://dx.doi.org/10.1097/PTS.0000000000000514 |