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Airport user experience unpacked: Conceptualizing its potential in the face of COVID-19
Given the unprecedented challenges imposed on the aviation industry by the COVID-19 pandemic, this paper proposes a new perspective on airport user experience as a field of study to unlock its potential as a basis for strategic roadmapping. Through an integrative literature review, this study points...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2020
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7451126/ https://www.ncbi.nlm.nih.gov/pubmed/32874022 http://dx.doi.org/10.1016/j.jairtraman.2020.101919 |