Gestion d’une situation sanitaire exceptionnelle par le SAMU 68 : la pandémie COVID-19

The COVID-19 crisis hit the Haut-Rhin in a few days. The first signals were noticed at the level of emergency call center causing an overactivity that has never been experienced so far. Ten days later, the patients with signs of respiratory distress triggered an unusual second round activity in booth the search for reanimation beds and in the management of transfer logistics. The intensity of the crisis required a great capacity for adaptation: reinforcement of human resources, strengthening of technical infrastructure, trainings, organizational innovations, centralization of information and of the logistical organization of transfers. The unprecedented aspect of this epidemic also highlighted weaknesses, particularly in regional coordination actions. The solutions implemented must be shared and must help to anticipate the occurrence of a possible new epidemic.