Act like a warrior to defeat medication counselling barriers: A cross sectional study

BACKGROUND: In the previous literature, patients’ perceptions of medication consultation provided by pharmacists was found to poor, depending upon various factors, which may lead to poor compliance with medication instructions and, therefore, poor health outcomes. In the Kingdom of Saudi Arabia (KSA), this specific area has been overlooked to date, so this study aims to examine patients’ perceptions of medication counselling and the factors that influence their likelihood of participating in medication counselling as well as determine the predictors of patients’ likelihood to take part in medication counselling delivered by pharmacists in KSA. MATERIALS AND METHODS: A cross-sectional survey was conducted involving people over 18 years of age, who had purchased or collected medicine for their own use from community and/or hospital pharmacies within the past two years and who lived in Saudi Arabia. The data were analysed using IBM SPSS Statistics version 24. Descriptive statistics were applied to each item as well as linear regression and Pearson’s correlation. RESULTS: Five hundred and eleven participants (male (n = 101), female (n = 410), the majority of whom were aged 18–24-years-old) were included. Almost an equal number of participants had accessed either community (CP) (n = 228: 45%) or hospital pharmacies (HP) (n = 283: 55%) within the past two years in regards to their condition and/or medication. The perceived susceptibility construct had weak positive correlations with all of the constructs being measured (r < 0.3). Perceived barriers had a weak negative relationship with likelihood (r < 0.3), which means that, as the perceived barriers increase, the perceived benefits and future likelihood to participate in medication counselling decrease. Linear regression analysis found that age (β = −0.06; P =˃0.05), gender (β = 0.14; P =˃0.05), education level (β = −0.01; P =˃0.05) and type of pharmacies accessed (β = −0.05; P =˃0.05) were non-significant predictors of the participants’ likelihood of participating in medication counselling. CONCLUSION: In order to improve the medication consultation provided by pharmacists and, therefore, enhance the patients’ experience and care, it is important to understand the public’s views, concerns and demands regarding medication consultation, in order to provide the proper interventions and serve as a platform for developing a plan of action for good pharmacy practice.