Call centres: going voice-first in the post-Covid world

The infamous first wave of Covid-19 has largely passed. Depending on the country concerned, the pandemic has been contained to some degree and many important lessons have been learned. Evidently, this global panic over such a tiny object travelling through the air has shaken old behaviours and long-...

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Detalles Bibliográficos
Autor principal: Hrabí, Michal
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2020
Materias:
Feature
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7494300/
http://dx.doi.org/10.1016/S0969-4765(20)30111-9
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author Hrabí, Michal
author_facet Hrabí, Michal
author_sort Hrabí, Michal
collection PubMed
description The infamous first wave of Covid-19 has largely passed. Depending on the country concerned, the pandemic has been contained to some degree and many important lessons have been learned. Evidently, this global panic over such a tiny object travelling through the air has shaken old behaviours and long-established patterns, causing massive (transformative) changes in our society.
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spelling pubmed-74943002020-09-17 Call centres: going voice-first in the post-Covid world Hrabí, Michal Biometric Technology Today Feature The infamous first wave of Covid-19 has largely passed. Depending on the country concerned, the pandemic has been contained to some degree and many important lessons have been learned. Evidently, this global panic over such a tiny object travelling through the air has shaken old behaviours and long-established patterns, causing massive (transformative) changes in our society. Elsevier Ltd. 2020-09 2020-09-16 /pmc/articles/PMC7494300/ http://dx.doi.org/10.1016/S0969-4765(20)30111-9 Text en Copyright © 2020 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Feature
Hrabí, Michal
Call centres: going voice-first in the post-Covid world
title Call centres: going voice-first in the post-Covid world
title_full Call centres: going voice-first in the post-Covid world
title_fullStr Call centres: going voice-first in the post-Covid world
title_full_unstemmed Call centres: going voice-first in the post-Covid world
title_short Call centres: going voice-first in the post-Covid world
title_sort call centres: going voice-first in the post-covid world
topic Feature
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7494300/
http://dx.doi.org/10.1016/S0969-4765(20)30111-9
work_keys_str_mv AT hrabimichal callcentresgoingvoicefirstinthepostcovidworld

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